Guide to the MailPoet forum

  • Plugin Author MailPoet

    (@mailpoet)


    3 years, 5 months ago

    Hi there, and welcome to the MailPoet support forum. Our forum is checked by MailPoet Happiness Engineers and some of our developers once a week, and we’ll try to help you out as much as possible.

    Paying MailPoet customers

    If you have purchased a paid MailPoet plan, you can get help faster at https://www.mailpoet.com/support/premium/.

    Resolved threads

    Threads will be marked as resolved by our team members in any of the following cases:

    • We haven’t heard back from you in over two weeks.
    • The thread is not related to or caused by this plugin, but another plugin or theme.
    • We’re fairly confident that we’ve provided the right solution

    Customization

    We will try to help with basic customization (CSS and PHP), but this will mostly consist out of guiding you to the right place for finding help. This forum is mostly focused on resolving issues with core configuration and its intended functionality.

    Sharing details

    Please share your URL and screenshots of the issue with us; that will help us a lot to understand your challenge better.

    Please do not share any personal data, admin access to your site, your activation keys or email addresses.

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