Guidelines for Posting

Hello, and welcome to the WordPress mobile app support forum!

This is a space for supporting features and functions specific to the WordPress mobile apps on iOS and Android.

• If your issue is about the appearance of your site in a mobile browser, please get in touch with your theme developer.
• If you’re having trouble loading your site in a browser, please contact your hosting provider, which is the company you pay to host your site.
• If the support you need is about your WordPress.com site, account, or purchases, please reach out to the WordPress.com support team at WordPress.com/help.
• If you need help with an issue on your www.ads-software.com site that’s unrelated to the WordPress app, please post in the relevant forum.

Please also take the time to go through the guidelines below:

Initial Troubleshooting

1. Check that you are running the latest version of the app available for your device. You can confirm that from here: iOS and Android.
2. Make sure that WordPress is up-to-date on your site. You can refer to the following guide: Updating WordPress.
3. Check your network connection. Do you perhaps have a firewall, VPN, or ad-blocker on your device that’s interfering with its ability to connect to the internet? You can also try connecting to a different network or even to mobile data.

Posting Tips

Help others help you by sharing as many details as you can about your issue, including:

• Your site’s full URL
• WordPress mobile app version: you can check this from the WordPress app under My Site > Me (your profile photo) > About WordPress
• App platform: iOS or Android
• Platform version: for example, iOS 16.3 or Android 13
  • How to check your iOS version
  • How to check your Android version
• Device model
• Troubleshooting steps you’ve tried so far
• Screenshots and links, if necessary
  • How to take a screenshot on your iOS device
  • How to take a screenshot on your Android device
  • Once you’ve taken the image, upload the image to your Media Library. Then, insert an Image block here by clicking the + block inserter and selecting Image. Then, click “Insert from URL” and paste your Media Library URL into the block.

Please DO NOT share sensitive information like your WP Admin login details.

• This topic was modified 1 year, 9 months ago by Yui.
• This topic was modified 1 year, 8 months ago by Alvaro Gómez.