Gutenberg block not showing as an option

  • Resolved Eileen Schaubert

    (@eileenms)


    3 months ago

    I am using Genesis child themes on 2 different sites and the Smart Slider Gutenberg block is not showing up as an option.

    I can display slides using the shortcode option, but is there a known reason why the block option isn’t there with Genesis themes?

Viewing 1 replies (of 1 total)
  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @eileenms!

    We aren’t aware of any Genesis theme related problems, and as I see this is a paid theme, so I was only able to check Genesis framework, which didn’t cause any issues. First please use Health Check & Troubleshooting plugin as you see here:
    https://smartslider.helpscoutdocs.com/article/2006-how-to-use-health-check-troubleshooting-plugin
    to confirm, that the problem is connected to the Genesis parent theme, and not the child theme or a plugin. As you will see at Step 5 of that documentation, you should switch to the Genesis parent theme for your test.

    If you see the problem like that too, please send us an installer for Genesis theme, and we will take a look:
    https://smartslider3.com/contact-us/support/?topic=Conflict
    You could upload the installer to a file sharing website, like Dropbox, and just send us a link at our form’s “Message” field.

    • This reply was modified 3 months ago by Gabor.
Viewing 1 replies (of 1 total)
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