Gutenberg Editor not loading

  • After I install the plugin, I can’t edit any post or page. After a longer loading time, I get the error “Site is not available”.

    I have tried the following steps:

    – Default Theme and no additional plugins
    – Another WordPress-installation
    – Another Browser (Chrome and Firefox)
    – Changing the PHP-Version
    – Clearing the Cache

    Here is the report from one of my site. Maybe the server-configuration caused the problem. Thanks for your help. I’m looking forward to using the plugin.

    ### wp-core ###

version: 6.4.3

site_language: de_DE

user_language: de_DE

timezone: Europe/Berlin

permalink: /%year%/%monthnum%/%day%/%postname%/

https_status: true

multisite: false

user_registration: 0

blog_public: 0

default_comment_status: open

environment_type: production

user_count: 1

dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /html/dynamic_preview/blocksy

wordpress_size: 57,70 MB (60503255 bytes)

uploads_path: /html/dynamic_preview/blocksy/wp-content/uploads

uploads_size: 182,34 MB (191199347 bytes)

themes_path: /html/dynamic_preview/blocksy/wp-content/themes

themes_size: 15,64 MB (16396424 bytes)

plugins_path: /html/dynamic_preview/blocksy/wp-content/plugins

plugins_size: 46,02 MB (48257430 bytes)

database_size: 12,50 MB (13107200 bytes)

total_size: 314,20 MB (329463656 bytes)

### wp-active-theme ###

name: Twenty Twenty-Four (twentytwentyfour)

version: 1.1

author: Das WordPress-Team

author_website: https://de.www.ads-software.com

parent_theme: none

theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, widgets-block-editor, block-templates

theme_path: /html/dynamic_preview/blocksy/wp-content/themes/twentytwentyfour

auto_update: Deaktiviert

### wp-plugins-active (1) ###

Ghost Kit: version: 3.2.4, author: Ghost Kit Team, Automatische Aktualisierungen deaktiviert

### wp-media ###

image_editor: WP_Image_Editor_Imagick

imagick_module_version: 1690

imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org

imagick_version: 3.7.0

file_uploads: 1

post_max_size: 32M

upload_max_filesize: 32M

max_effective_size: 32 MB

max_file_uploads: 20

imagick_limits: 

imagick::RESOURCETYPE_AREA: 251 GB

imagick::RESOURCETYPE_DISK: 1.844674407371E+19

imagick::RESOURCETYPE_FILE: 768

imagick::RESOURCETYPE_MAP: 251 GB

imagick::RESOURCETYPE_MEMORY: 126 GB

imagick::RESOURCETYPE_THREAD: 1

imagick::RESOURCETYPE_TIME: 1.844674407371E+19

imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV

gd_version: bundled (2.1.0 compatible)

gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM

ghostscript_version: not available

### wp-server ###

server_architecture: Linux 5.4.0-171-generic x86_64

httpd_software: Apache

php_version: 8.1.26 64bit

php_sapi: fpm-fcgi

max_input_variables: 1500

time_limit: 240

memory_limit: 256M

max_input_time: 240

upload_max_filesize: 32M

php_post_max_size: 32M

curl_version: 7.68.0 OpenSSL/1.1.1f

suhosin: false

imagick_availability: true

pretty_permalinks: true

htaccess_extra_rules: false

current: 2024-04-04T12:32:45+00:00

utc-time: Thursday, 04-Apr-24 12:32:45 UTC

server-time: 2024-04-04T14:32:43+02:00

### wp-database ###

extension: mysqli

server_version: 8.0.25-15

client_version: mysqlnd 8.1.26

max_allowed_packet: 268435456

max_connections: 200

### wp-constants ###

WP_HOME: undefined

WP_SITEURL: undefined

WP_CONTENT_DIR: /html/dynamic_preview/blocksy/wp-content

WP_PLUGIN_DIR: /html/dynamic_preview/blocksy/wp-content/plugins

WP_MEMORY_LIMIT: 40M

WP_MAX_MEMORY_LIMIT: 256M

WP_DEBUG: true

WP_DEBUG_DISPLAY: true

WP_DEBUG_LOG: false

SCRIPT_DEBUG: false

WP_CACHE: false

CONCATENATE_SCRIPTS: undefined

COMPRESS_SCRIPTS: undefined

COMPRESS_CSS: undefined

WP_ENVIRONMENT_TYPE: Nicht definiert

WP_DEVELOPMENT_MODE: undefined

DB_CHARSET: utf8mb4

DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable

wp-content: writable

uploads: writable

plugins: writable

themes: writable
    • This topic was modified 7 months, 3 weeks ago by MaxWunderlich.
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi, I’m having the same problem. Have you found some solution?

    Thread Starter MaxWunderlich

    (@maxwunderlich)

    Hello @moonthsoft, I haven’t found a solution yet. Do you have any ideas?

    Nothing at all. I hope Nikita fixes the problem.

    Plugin Author nK

    (@nko)

    Hi guys,

    Unfortunately, I can’t reproduce this error locally or on our servers. Could you check your debug log and find an exact line and error message pointing to our plugin files?

    Regards,
    Nikita.

    Nothing appears in the debug log, but page editing only stops working if the Ghost Kit plugin is active, if the plugin is deactivated, edit page work well, except that obviously it doesn’t let you edit the Ghost Kit elements because the plugin is deactivated.

    Thread Starter MaxWunderlich

    (@maxwunderlich)

    Hello,
    I can confirm this. I don’t get an error message either. (Debugging and logs are activated)

    @nko If you like, I can set up a test instance for you on my server so that you can investigate the problem.

    Plugin Author nK

    (@nko)

    Hi,

    @moonthsoft is our Pro customer and in the ticket system we found a core of his problem. The problem with the plugin named “Easy HTTPS (SSL) Redirection?”.

    @maxwunderlich, please make sure none of the 3rd-party plugins is active and this bug appears on a fresh install with a standard theme and with only the active Ghost Kit plugin. I can check this bug in your test instance if it is still there. You can privately contact us here → https://www.ghostkit.io/contact/

    Regards,
    Nikita.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Gutenberg Editor not loading’ is closed to new replies.