GZIP Headers Issue

  • Resolved crackajax

    (@crackajax)


    5 years, 3 months ago

    Greetings,

    I am using your plugin for the first time and love the ease of use and the speed I am getting with minimal configuration!

    I am having a recurring issue that I am not sure how to solve. In some browsers, they throw an error on my pages:

    Error loading page: Content Encoding Error (net::ERR_CONTENT_DECODING_FAILED)

    Turns out it is sending GZIP content headers, but the content is not GZIPPED. I checked my .htaccess and the GZIP settings from Hummingbird were not present. So, I added them manually and cleared the cache to retest. This solved the issue for a moment. But after some time, I get more reports from clients that they are getting this error.

    I do not get the error directly on my Mac in any browser, but on a Windows machine I do get it. I also get it testing in GTMetrix.com. So, I go and clear the cache again and it works. I am not sure why it will not permanently work and keeps reverting to this error.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @crackajax

    I trust you are doing well!

    I’ve tested your site with Online tool that checks if GZIP is enabled, and it is.

    Please try deactivating it and see if the issue still persists.

    Let us know how it went!

    Kind regards,
    Nastia

    Thread Starter crackajax

    (@crackajax)

    @wpmudev-support9 I think I may have figured out the issue. I have been spot checking several pages on my site regarding this issue. My clients have been reporting the contact page that they cannot access specifically. In my spot check all the pages did come up except the contact page, which reported the Content Encoding Error (net::ERR_CONTENT_DECODING_FAILED) error. It will clear when I clear the cache and load fine. But, the thing that makes that page different is that it has a Google Map iframe embedded. I am thinking this is the reason it throws the error. The specific page is https://crack-ajax.com/contact-crack-ajax-web-technologies/. Is there a way to turn caching/Gzip off for this page only?

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @crackajax

    I hope you are doing well!

    Please verify first if when Gzip Compression is completely deactivated, the issue is resolved. If it will be resolved, please contact your hosting provider so they could advise if they can deactivate GZIP Compression on one certain page, since it is forced on a server level.

    Let us know how it went!

    Kind regards,
    Nastia

    Thread Starter crackajax

    (@crackajax)

    @wpmudev-support9 Hi Nastia, we are going in circles on this. We already went through these steps here: https://www.ads-software.com/support/topic/gzip-headers-issue/#post-12416676. Is there anything new you can add or want to try? Is the new information regarding the iframe with Google Maps perhaps the issue? Or do you think it is not the iframe and must be something else?

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @crackajax

    I trust you are doing well!

    Hi Nastia, we are going in circles on this. We already went through these steps here: https://www.ads-software.com/support/topic/gzip-headers-issue/#post-12416676. I

    This is not the same, I’m afraid. The GZIP Compression is not enabled form the Hummingbird plugin, but on your hosting.

    Please temporarily deactivate GZIP Compression on your hosting, and see that the issue on that page will be resolved. To deactivate the GZIP Compression on your hosting, please add this line in a php.ini file:
    zlib.output_compression = On

    Confirm that it is deactivated by using this online tool:
    https://www.giftofspeed.com/gzip-test/

    If it will be shown as active, please contact your hosting so they could deactivate it from their end. Please

    The error ERR_CONTENT_DECODING_FAILED most likely coming from server misconfiguration. Please report this issue to your hosting so they could have a closer look.

    Kind regards,
    Nastia

Viewing 5 replies - 16 through 20 (of 20 total)
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