Had been working for years

  • Was working fine for years, but currently doesn’t work for me. Waiting patiently for a response from the support team.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @blackchrome Hi mate, could you please let us know the username you used to report the issue and the communication channel you used?

    Best regards, Quadlayers Support Team.

    Thread Starter B-Money

    (@blackchrome)

    Hi Matias,

    I’ve been discussing via email after initially reporting the issue via the support option on your site. I think the reference number is QLS-89 by the looks of it. I sent a temporary login link for you to access the site Wednesday 9:45am (Adelaide/Australian time).

    Username would have been my email which starts with brettm@

    Thanks

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @blackchrome Hi Brett, thank you for providing the ticket number. Please note that according to our records, our support team has responded to you on December 10th and we are still waiting for a response, please check.

    Best regards, Quadlayers Support Team.

    Thread Starter B-Money

    (@blackchrome)

    nope, I replied on the 11th with a temporary login link to admin dashboard. I’ve just replied to your email and included a screenshot..?

Viewing 4 replies - 1 through 4 (of 4 total)
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