Half-baked updates paired with non-responsive support
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Quite a surprising mess here from Automattic.
If your plan is to integrate your Woo store with the Square platform, you are somewhat SOL since the company that owns WC apparently hasn’t invested the resources required to have a workable solution to interface with one of the major players in the payment gateway market.
They pushed a major update with seemingly little testing. Peruse the support threads to get an idea of the myriad issues left in the wake of poor/rushed development. Worse, support has been by and large MIA. Their most laudable response was to roll back the plugin to a previous iteration that functioned, but since then they have moved forward with versions that have done little to address the widespread panic of broken e-commerce websites. They don’t seem to grasp the seriousness of breaking an integration that many business owners rely upon as their primary source of income.
Our site is currently running on the outdated version of the plugin and our support requests regarding the current version have gone unanswered, so basically we’re just waiting to see what happens. My hope is that they will eventually get it together and release a working, tested, robust integration, but the reality is that we are counting down the days until full meltdown.
Automattic, please give your engineers the time and the resources they need to clean up this embarrassment.
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