half of orders are “Payment Pending”

  • We are providing credit reports for customers of Credit Connection. The site is specific to Nigeria and BVN lookups, so may be difficult to just go to the site to test.
    WordPress: 6.1.1
    Woocommerce: 7.2.0
    Paystack Paystack WooCommerce Payment Gateway: 5.7.4
    Secret and Public keys are correct. Webhook url is correct.
    The site is taking live payments. We have orders coming in every few hours from organic traffic. We plan to send out some very large email campaigns when we can get the order process stable.

    The issue was happening before updating to the latest versions. The update was done to see if that corrected the problem.
    Issues:
    half of payments are “Payment Pending”
    Some successful payments recorded in Paystack are not reported back to Woocommerce.
    I have the plugin set to set the order status to “completed” after payment. I also set it to sent custom meta of order id and product to Paystack.
    One recent order is set to “Processing”. That order seems to be the only one to actually sent the custom meta since we set that option.

    The page I need help with: [log in to see the link]

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