handlecardaction: The PaymentIntent supplied is not in the requires_action state

  • Resolved leogrape

    (@leogrape)


    2 years, 10 months ago

    Hello, sorry to pick this up. We have the same issue juSt occuring over the last 2 weeks with international payments (France and Ireland).
    WE USE FLATSOME PLUGIN AND THE MOST RECENT STRIPE VERSION.
    Would be great if you can help. I just talked to stripe and they say its a plugin issue and i should contact you. If i can prowide some more info let me know.

    The user gets:
    handlecardaction: The PaymentIntent supplied is not in the requires_action state.

    –

    we dont really see errors in the stripe backend. but status: unclomplete

    Stripe asked me to contact you about the issue.
    Thanks
    Leo

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @leogrape,

    Do you have a staging site where this issue can be re-created? If the issue just started 2 weeks ago, that’s a strong indication it’s a symptom of a change on your WordPress site, such as a theme update or a 3rd party plugin update.

    Kind Regards,

    Thread Starter leogrape

    (@leogrape)

    unfortunatly no staging site that works fine.
    yeah im confussed too, but the customers got error messages. it worked for cards from germany for sure. but not france and ireland. my guess was a conflict with translatepress plugin but im no coder and cant say that is the case for sure.
    can i assist u so you have a look at the issue from the admin side or so?

    Plugin Author Payment Plugins

    (@mrclayton)

    @leogrape can you confirm that 3DS was attempted for these payments?

    Kind Regards,

    Thread Starter leogrape

    (@leogrape)

    can i sent you a private message or so with a screenshot of the backend and the stripe code/log of the payment intend?

    Plugin Author Payment Plugins

    (@mrclayton)

    @leogrape please reach out to us via the Help button in the plugin settings.

    Thread Starter leogrape

    (@leogrape)

    i used -XXXXXX to black out some nummbers whare im not sure if they can be shared here.

    SHORT FROM LOG:

    “cancellation_reason”: null,
    “capture_method”: “automatic”,
    “charges”: {
    “object”: “list”,
    “data”: [
    ],
    “has_more”: false,
    “total_count”: 0,
    “url”: “/v1/charges?payment_intent=pi_3KExAcHpWxSBNKBD-XXXXXX”
    },

    “confirmation_method”: “manual”,

    “currency”: “eur”,
    “invoice”: null,
    “metadata”: {
    “gateway_id”: “stripe_cc”,

    “user_agent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36”,
    “partner”: “PaymentPlugi
    “source”: null,
    “statement_descriptor”: null,
    “statement_descriptor_suffix”: null,
    “transfer_data”: null,
    “transfer_group”: null
    }

    • This reply was modified 2 years, 10 months ago by leogrape.
    Thread Starter leogrape

    (@leogrape)

    maybe this helps you?

    if not i would rather delete it again ?? thanks

    Thread Starter leogrape

    (@leogrape)

    i did send you a request via the backend thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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