Handling of “On Hold” Vendor orders

Hello @michaeltrotz ,

This is the expected behavior as of the moment.
An order must have a status of “Processing” or “Completed” before it is displayed on the vendor dashboard. Orders that have been made using non-integrated payment solutions would have a “On hold” status and it needs to be manually marked as “processing”.

If you’d like order to be manually set to “processing” after a payment has been taken, you’ll have to use our recommended payment solutions as seen here – https://www.wcvendors.com/2018/05/payments-explained/

Please do let us know if you have any further questions about this.

Hello – I was actually wondering if it would make sense to have “on hold” orders displayed on the vendor dashboard, even if this is just an option in the plugin.

In our case, the amount payable for an order is put through as an authorization on the buyer’s credit card or Paypal account, but the payment is actually not charged until the order is ready to ship.

As a result, if on hold orders are not shown on the vendor dashboard, a vendor whose order is “on hold” will not be aware of the order, even though the payment has been authorized and he/she should actually be preparing the order for shipment, when the payment will actually be taken.

Thanks.

• This reply was modified 4 years, 3 months ago by michaeltrotz.

Hi Michael,

I see, thanks for letting us know about your concerns about the order status. The best recommendation we could provide as of now would be to escalate this as a feature request within our board – https://www.wcvendors.com/feature-requests/

Have a nice day!