Hard to believe but even more issues with Jigoshop. No order processing

Hello!

Could you describe your problems? Please post Jigoshop System Info as it contains names and versions of plugins you are using and will help us to figure out what is going on.

I suppose there are some problems with Authorize.net gateway plugin, but I don’t remember changing anything that might break this.

### Begin System Info ###

	Multi-site:               No

	SITE_URL:                 https://www.chiletraditions.com
	HOME_URL:                 https://www.chiletraditions.com

	Jigoshop Version:         1.8.6
	WordPress Version:        3.9.1

	Platform:                 Apple
	Browser Name:             Safari
	Browser Version:          5.0.6
	User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma
                                  c OS X 10_5_8) AppleWebKit/534.5
                                  0.2 (KHTML, like Gecko) Version/
                                  5.0.6 Safari/533.22.3

	PHP Version:              5.4.26
	MySQL Version:            5.5.32-cll-lve
	Web Server Info:          Apache mod_fcgid/2.3.10-dev

	PHP Memory Limit:         256M
	PHP Post Max Size:        48MB
	PHP Upload Max File Size: 32MB

	WP_DEBUG:                 Disabled

	WP Table Prefix:          Length: 3 Status: Acceptable

	Show On Front:            page
	Page On Front:            203
	Page For Posts:           103

	Session:                  Enabled
	Session Name:             PHPSESSID
	Cookie Path:              /
	Save Path:                /tmp
	Use Cookies:              On
	Use Only Cookies:         On

	WordPress Memory Limit:   40MB
	WP_DEBUG:                 Off
	DISPLAY ERRORS:           On (1)
	FSOCKOPEN:                Your server supports fsockopen.

	ACTIVE PLUGINS:

	AddThis Social Bookmarking Widget: 3.5.9
	Black Studio TinyMCE Widget: 1.3.3
	Contact Form 7: 3.8
	Disable Comments: 1.1
	IK Facebook Plugin: 2.6.3.5
	Jigoshop: 1.8.6
	Jigoshop - Authorize.net DPM Gateway: 1.1.2
	oAuth Twitter Feed for Developers: 2.2.1
	Premium Shipping for Jigoshop: 1.3
	Social Media Feather: 1.5.10

	CURRENT THEME:

	theme1985: 

	### End System Info ###

[Moderator Note: Please post log files between backticks or use the code button.]

Any ideas? My site is live and people cannot purchase products.

@shanwhit have you tried 1.9.3? If it isn’t working and you haven’t done it yet, please provide ftp and admin access via [email protected] for further testing

Upgraded to 1.9.3. No luck. Sent an email 3 days ago documenting the fact. Also sent over the requested FTP info and WP access info. Turned off all plugins except Jigoshop, Authorize.net and Premium shipping. I haven’t heard anything back. My client is seriously pissed off now as it has been over a month since Jigoshop worked correctly.

If you’re not going to help resolve, please let me know so I can find another cart solution and implement. Can’t say I can recommend Jigoshop to anyone at this point. Just when I sing your praises you guys stop the support.

Please advise.

Hi shanwhit,
We’re trying to figure out what’s happening there. We should have the fix for you on tue/wed.

All, Jigoshop has had their fare share of dirt piled on them from users like my self over the last 6 mo. I have recently been advised that Jigoshop is under a new management team and has made significant strides in regards to fixing inefficiencies with support and their products. I have worked with their team to resolve my issues and can only say Thank You to them as they are doing their best to satisfy inpatient people like myself.

Regardless of what has been said in the past, Jigoshop is still one of the easiest shopping cart applications that integrates with WordPress. There will always be bugs as in all web development, but their support is getting much better. Thank You Jigoshop for resolving the issue.

shanwhit,

thank you very much – it’s really nice to see words of appreciation.

It’s the best motivation there is … apart from a pint of beer ??

Paul Preston

On that, I’d like to second @shanwhit’s comments. I am excited about where it is going and the work that will get done in the coming months.
With issues that have popped up, i think i’ve sent a bunch of emails, posts on here and they have worked/continue to work on the things i’ve brought to their attention.
Keep up the good work guys, it is definitely appreciate.

@elitistdogg

Look, we need to be realistic… free support is for everyone.. it is, quite frankly our way of saying “what else can we do to make jigoshop better?”, but at the same time expecting a lot for something that is free…….

We will look into it when we can ??

Set your expectations right and you will not be disappointed!

Please have a look at the attached document… we were sort of ready to release it two weeks ago, but we have decided to wait until we have all the relevant resources in place etc…

21st May 2014 – big day for Jigoshop.

In addition to the new website layout we will also release new support packages!

Best Regards,
Paul Preston

https://79.99.71.56/2014-04-13_-_Jigoshop_Support_Levels_V0.1_Draft.xlsx

Awesome. You have a great product, keep up the hard work and of course set the expectations. We really do appreciate the service… and the product.

Very Thorough Paul. Thanks for the heads up..now I can look at our budget and see what might be best for us.

@shanwhit
Thanks, it’s much appreciated!

@elitistdogg
Don’t think about what you have to spent, please turn it around.. think of it as what jigoshop can do for you ?

Soon we will publish the article that is funny and also it’s a proper example of what jigoshop can do for you …

I have a few businesses and one of them is https://www.datacentreshop.co.uk… it was an unusual success for me, but at the same time I have noticed that it was all going in a wrong direction… so I bought Jigoshop! Now I’m working with very good software developers and we are ensuring that my level of services will impact Jigoshop … not the other way around.

Cheers,
Paul Preston

You can do a lot. However, i don’t think i need to pay for you guys, or better yet bother your devs (thinking your way now…) with updating my plugins. I am capable of doing that…just need help coding and fixing random things from time to time…thinking about the full website support.

I am happy with jigoshop. we have invested a lot of money in it, and obviously I am sticking with it now that you guys have taken over.

Today, i was looking into hiring an ad hoc programmer, but after reading these support packages, why not hire the experts.