Hard to cancel

  • Michiel Vredeveldt

    (@michiel-vredeveldt)


    1 year ago

    When you want to cancel your subscription, they hide the button for it behind all these other menu options. When you finally find it, you get 6(!) screens with what you’ll be missing, having to find the right box to tick or button to press. The more buttons you find, the less fond of the company you get, the more you want to cancel. Don’t buy into it.

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  • Plugin Support Dake

    (@dakeg)

    Hi @michiel-vredeveldt

    Thank you for sharing your honest feedback about our license cancellation process.

    I have shared your feedback with our team, but I’d like to add some context regarding our cancellation process.

    We have multiple steps for a reason. As mentioned in the “Continuing with Cancellation” section of our documentation, the main purpose of our cancellation process is to help improve WP Mail SMTP with feedback.

    This is why it ends with a form that we clearly mention will result in cancelling your renewal.

    Also, we include options for contacting our support team to ensure customers have every opportunity to reach out to us if the reason for cancelling is related to an issue they were experiencing.

    We acknowledge that some persons only want to cancel their renewal, but we have also been able to help several persons who needed help and didn’t want to cancel.

    If there was a particular reason for your cancellation, we’d like to know, because perhaps we could have assisted in some way.

Viewing 1 replies (of 1 total)
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