have 2 pixels now, 1 meta pixel ‘inactive’

  • Resolved yoanica

    (@yoanica)


    9 months, 3 weeks ago

    Hi, I have 2 pixels installed. First I followed Pixel Cat steps to install my facebook pixel to my website. Then, as I was making my first advert, Meta wanted me to create another pixel, so I clicked on that. As that kept popping up as ‘inactive’ (and a problem) I tried installing that pixel into my site alongside the first one. So there it is now. But in my facebook account I still get the warning that that is inactive.

    My question: can I ignore this, as the first pixel should just be doing it’s job? Just leave it as it is? Or do I need them both?

    I’ve already tried deleting the entire advert campaign to start from scratch, but then in the new campaign, the meta pixel was already waiting for me.

    PLEASE can anyone help? I’m lost and clueless. This entire pixel thing is new to me. Please use dummy language in your answers only. Thanks!

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  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Yoanica,

    Thanks for your message.

    Is your ad working and sending events back to Facebook?

    All the best.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Yoanica,

    I hope all is well.

    I am going to mark this as “resolved” but if you have any additional questions about this, feel free to reply to us.

    Kind regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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