Haven’t received the confirmation after 2weeks

Hi @kokichi,

The status still says, “You’ll soon be able to send once our team reviews your account. A confirmation will be sent by email to you.” and I can’t even send a test mail to the authorized emails.

I see you’ve subscribed to two free sending plans. One has been approved, but then it was set to be canceled. The second one was still pending approval.

I approved the second one and sending should be working now.

Let me know if it’s working!

Also, even I saved a design as a template, it doesn’t show up in “Your saved templates”. If I try to export/import the template, I get an error message, “An error has happened while performing a request, the server has responded with response code 404” when I import it.

This could be a conflict with another plugin. Have you tested for a plugin or theme conflict by following these instructions?

https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

Thank you so much @bruberries ,

I received the approval email, and it’s working now.

I tried disabling plugins that I don’t need all the time, but it didn’t solve the template issue. Other plugins are necessary ones, so I’ll just leave them intact.

Anyways, the most important part is working, so I’ll just duplicate and overwrite the design without using a template for now.

Thanks again for your help!