Having 2 problems with the plugin

  • Resolved yydevelopment

    (@yydevelopment)


    3 years, 4 months ago

    Hey there, I have tried to install this plugin on the site and it seems like I have 2 problems with it.

    1) On version 1.6.1 of the plugin if the user don’t fill name and other required input the paypal popup stop when the user click on the pay button and it show the required fields.

    On version 1.6.2 it seems like that don’t work anymore and the popup open and allow user to pay even without the required inputs.

    2) The second problem i have is that the plugin doesn’t save the payment data.
    I read somewhere that the problem might be causes because you save to much data and the hosting block it.

    If that the case wouldn’t it be easier to break the data into 2 different lines instead of starting to deal with the hosting and trying to understand what to fix there?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @yydevelopment

    thank you for reaching out to us, we are here to help you.

    Let me try to answer your 2 questions here:
    1) We have moved the billing details verification to the end of the payment process since it was causing some issues (failing payments) when we had it done at the moment when the PayPal button was pressed. We now see that there is a need for this process to also be done at this time, so we are planning to have this corrected back, but we need to find a way to fix the other issue as well. However, the check is still there, just not at the same moment (for now).
    2) Compared to older PayPal plugins, this plugin stores the customer payment data on the PayPal server and not on the merchant’s site. This is done to improve security and create additional functionalities. Works as intended.

    I hope I understood your questions correctly. Let me know if you have any other questions or need other clarifications on these ones.

    Kind regards,
    Joost

    Thread Starter yydevelopment

    (@yydevelopment)

    Hey thanks for the detailed answer,

    So in terms of the second question, can’t i even get basic data regarding the paypal payment like the paypal email? and if what different from the client email inserted on the order?

    Thanks

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @yydevelopment

    the billing details should be available in the WooCommerce order details, this should include name, address, phone number and email address. Also, the order itself should be available there. This information is then also sent to the merchant’s email address. The details that are not on there are the details of the used payment type; these are now stored on the PayPal server if vaulting is activated.

    What is it that you see and what is the problem you encounter on this matter?

    Kind regards,
    Joost

    Thread Starter yydevelopment

    (@yydevelopment)

    Hey there, i mainly need the email and txn id from paypal but unless i do something wrong i get the user email id and not the email he paid with using paypal.

    So if for example i use this code

    $order = wc_get_order(9529);
echo $order->get_billing_email();

    It returns the user email and not the paypal email (the order was paid with different paypal email than the user email).

    Are there any other new tags for the plugin that allow me to collect the paypal payment data? I mainly need the ability to detect the order payment details from paypal incase it will require refund or something else.

    At the moment i get the transaction id but it would make my life a bit easier to get the paypal paid email as well.

    Thanks again

Viewing 4 replies - 1 through 4 (of 4 total)
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