Having Problems Connecting WooCommerce to Facebook

Sorry to hear about the trouble @alois2020.

Do you have debug logging enabled in Facebook? You’ll find that under Marketing > Facebook. Please enable it, if it’s not already.

Next, try connecting again, following the steps here:
https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

Then please check for any errors logged – go to WooCommerce > Status > Logs, and look for Facebook in the dropdown list, then click View.

Let us know what you find so we can troubleshoot further.

Hi Stephjacq a11n

Thank you for getting back to me. I am getting the following error from the logs :

06-29-2021 @ 11:06:21 – There was an error trying sync products using the Catalog Batch API for job 4ece3c70f00664d2192e1ce01e9bc284: Cannot create the API instance because the access token is missing.

Hi @alois2020, thanks for providing the error you saw. This type of error is often fixed by disconnecting and reconnecting the Facebook plugin. Can you try doing that and see if it solves the problem? You can do this in the Connection tab in Marketing > Facebook in your site’s admin area.

Hi, I have tried it but still not luck. PLease check here :

Video

Hello @alois2020,

Could you please follow the below steps?

1. Go to WP-Admin > Settings > General
2. Search for wc_facebook_external_business_id
3. Update the field to include only ASCII characters and save. Best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
4. Go back to WooCommerce > Facebook and click “Get Started” again

If that doesn’t help then please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks!

Hello @alois2020,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here when you are ready to continue.

Thanks!