Header on documentation page is wrong

  • Resolved locatino

    (@locatino)


    2 years, 2 months ago

    As you can see, the header here and on all my docs pages is wrong. Is there something I need to do to fix this.

    I also have installed a Better Docs Search Form on https://betterdocs.paulhacker.com/landing-for-pcc/ but it doesn’t respond to any input.

    I would really like this plugin to work for me, but it’s a struggle!

    • This topic was modified 2 years, 2 months ago by locatino.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello @locatino,

    I hope you are doing well.

    I have checked your website. That seems strange. And I assume that It could be a plugin conflict. Can you please check for plugin conflicts by following this: You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for BetterDocs. Simply go to your WordPress Dashboard and navigate to WP-Admin -> Plugins and then, deactivate other Plugins.

    Besides, you can switch to a different theme like Astra, Flexia or Twenty-Twenty Three. And, check back as well.

    Please don’t forget to clear all the caches if you are using any caching plugin.

    Let me know how it goes. Thank you!

    Hello @locatino,
    ?
    I hope you are doing well.

    I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not. Please let us know. I wish you a good day.
    ?
    Thank you

    Thread Starter locatino

    (@locatino)

    The issue was not plugins. It was that BetterDocs doesn’t work well with FSE themes. I think this is a known issue.

    Hello @locatino,

    Actually BetterDocs works fine with almost every popular WordPress themes and page builders. I assume that your theme’s header doesn’t have the support for Custom Post Types. I request you to contact with your Theme Developer, I hope you will get a good solution.

    Thank you!

    Thread Starter locatino

    (@locatino)

    I have tried several FSE themes and they all give the same result with BetterDocs. With further investigation, it is a known issue with FSE themes and how they are handling headers.

    Plugin Support Abid Hasan

    (@abidhasan112)

    Hi @locatino ,

    Sorry for the inconvenience. Actually, we’re aware of this issue for the Block Based theme. Our dev team is trying to fix this issue in BetterDocs.

    I will get back to you and let you know when the issue is completely fixed in BetterDocs don’t worry.

    Have a good day!

    Kanchha Kaji Prajapati

    (@kanchha-kaji-prajapati)

    Hello,

    I am experiencing the same problem. I kindly request if you could please assist in resolving this issue?

    Thread Starter locatino

    (@locatino)

    I moved to Echo Knowledge Base and that plugin does work with FSE block themes without problems. I don’t know if Better Docs ever fixed the issue between their plugin and FSE themes.

    • This reply was modified 1 year, 9 months ago by locatino. Reason: typo
    Plugin Support Abid Hasan

    (@abidhasan112)

    Hi @kanchha-kaji-prajapati and @locatino ,

    I understand that it’s getting late. Actually, currently, we’re working on to optimize BetterDocs and we’re middle of this. We’re prioritizing this currently.

    Right after that, we’re giving a FSE support on BetterDocs don’t worry.

    Thank you for your patience!

Viewing 9 replies - 1 through 9 (of 9 total)
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