Header Area Bug

  • Resolved swamparoo

    (@swamparoo)


    5 years, 7 months ago

    There seems to be a bug in the Customizr theme. I’ve been using it for about a week with no issues. Today, I go look at my site and noticed a couple odd things. Firstly, the top navigation menu is just three lines. I have to click on it to get the actual menu, which is a vertical menu now. Before, my menu was across the top (i.e. horizontal). Normally, this would be under the Header > Navigation Menus. Under the Main Menu Design you can select the design of Regular (horizontal) or Side Menu (vertical). The problem is that it’s already set to Regular (horizontal).

    The second issue is to the left of the three lines is the search icon. I had removed the search icon via the settings (Header > Design settings for desktops and laptops). Under Search Icon it’s already set to “Do not display.”

    I’ve tried deactivated the theme and then reactivated it but that didn’t do anything. Still have the issues. Looking at the settings, they’re still as they were previously.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi there,
    thanks for reporting this.

    This is pretty weird to be honest, basically your website, in front, is not taking into account the options you set?!

    Have you already tried to follow the troubleshooting steps described in the link below?
    https://www.ads-software.com/support/topic/please-read-before-posting-76/

    Best

    Thread Starter swamparoo

    (@swamparoo)

    Since this post, I uninstalled the theme and activated the default twenty nineteen theme. About fifteen minutes or so ago, I installed the Customizr theme by going to Appearances > Add New. Activated the theme. When I viewed my website, it looked normal. That is, the menu was horizontal, there were no longer the three lines where a horizontal menu is supposed to be, and the search icon was no longer in the top.

    For testing, I’ve been using the Opera browser. Now, I went to test it in other browsers. In Chrome, it loads fine as well. Same thing. Horizontal menu instead of the three bars, no search icon, and the social media icons in the top bar, just as it is in Opera. However, when I load my website in Firefox, it’s loading the way it was doing in Opera yesterday when I posted. Three bars (stacked vertically) instead of a horizontal menu. Search icon displayed even though settings have it set to not display. And social media icons not in top bar.

    Previously, I thought it a possible cache issue. I don’t use any cache plugins, however, I do use Cloudflare to help with security. I even tried completely purging my Cloudflare cache to validate or invalidate that idea. In regards to troubleshooting I have:

    1. I’m already using the latest version of the theme and all of my plugins on my site are up-to-date.
    2. Documentation seems irrelevant here as all of my settings are correct.
    3. I’m not using any cache plugin. Only cache system I’m using is Cloudflare. I’ve already purged my Cloudflare cache via “Purge Everything” as well as cleared my cache in my Firefox browser.
    4. See #3.
    5. I don’t have a child theme.
    6. I’ve deactivated every single plugin on my website to where there wasn’t a single plugin active. I then purged Cloudflare cache again. Then cleared browser’s cache. Still have the issue in Firefox.

    To rule out any potential Firefox addons, I started Firefox in Safe Mode, which has all the addons disabled.

    Hi there,
    thanks for your feedback.
    The theme doesn’t have any code to behave differently on the Firefox browser, it just doesn’t do that :).

    So the only possible reason for this issue is some sort of caching. I understand you cleaned everything you could, but still there’s no other reason for that.

    Also, this is your site (I got the URL from your wp.org profile) how I see it with Chrome (top) and Firefox (bottom):

    View post on imgur.com

    It looks the same, as expected, on both browsers.

    Best.

    Thread Starter swamparoo

    (@swamparoo)

    Just happened to stumble upon something. It has to do with zooming. I noticed this on another website of mine that uses a different theme. It seems when you are zoomed in too much then it resorts to that mobile theme (i.e. three horizontal lines stacked vertically). If I zoom out it resorts back to normal. I done this on this site in Firefox and it fixed it. I was unaware it was zoomed in at all. I was under the assumption Firefox cleared everything on exist. I’m guessing it doesn’t reset/clear any zoom settings.

    I learned something new. In all the years I’ve been using WordPress I had never seen themes do that before.

    Theme Author presscustomizr

    (@nikeo)

    Thanks for sharing this information @swamparoo

    Hello @swamparoo
    I see, thanks for the info.

    In all the years I’ve been using WordPress I had never seen themes do that before.

    I see what you mean, although that’s the normal “responsive” behavior, if the site is “zoomable”. For example you can see something similar when zooming on the Twenty Seventeen preview:
    normal -> https://imgur.com/cn1iVu3
    zommed 200% -> https://imgur.com/7oqU3IX

    That’s normal.

    Best regards.

Viewing 6 replies - 1 through 6 (of 6 total)
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