Header & Footer not showing on front end.

  • Resolved charissalacour

    (@charissalacour)


    1 month, 2 weeks ago

    Hi and thanks in advance for any help!

    At first I could not open the Header and Footer plugin at all – it was stuck in a loading loop. I cleared the permalink cache and the plugin now opens for editing and saving changes. But nothing shows on the published site at all. I deactivated all my unnecessary plugins to see if that would work but no.

    Prior to this the header and footer plugin has been active on my site for 3 or 4 years with no issues.

    WordPress Version 6.6.1
    Astra Theme
    Elementor Header & Footer Builder Version 1.6.41

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter charissalacour

    (@charissalacour)

    Update: I deleted and reinstalled the plugin and published my header and footer designs again, I checked the display rules (I have it set to ‘entire site’) and visibility of all my containers and still nothing is showing.

    Plugin Support bsfankusht

    (@iankusht)

    Hi?@charissalacour ,

    We apologize for the inconvenience you’re experiencing. To help us investigate this issue more thoroughly, could you please open a support ticket using our [contact form].

    When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

    Thank you for your understanding, and we look forward to assisting you!

    Kind regards,
    Ankush ??

    Plugin Support bsfankusht

    (@iankusht)

    Hi @charissalacour ,

    Thank you for bringing this to our attention and for submitting a support ticket. Upon reviewing your website, we noticed that you are no longer using EHFB.

    To keep things organized, we’ll go ahead and close this thread for now. If you decide to use EHFB again or need further assistance, feel free to reach out—we’re always here to help!

    Kind regards,
    Ankush ??



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