Header Image and Hero Text is missing

Your theme is a proprietary GoDaddy theme, not in the wp.org repository.

Please enter an issue here:
https://github.com/godaddy/wp-ascension-theme

Hello Myswan2word9,

A “Hero” is a large image, often placed at the top of your site that can contain a background image, text and call to action buttons (for people who aren’t familiar with it). The Hero Widget isn’t a default WordPress widget. It’s from the SiteOrigin widgets. Provide us a little more information about how you’re adding the Header Image and Hero text. What are you expecting to see? Do you have a backup and have you tried to restore it? If you don’t have a backup, make sure you have one for the next time when you get it all set to the way you want it. Having that backup will save you LOTS of headaches (like this one).

If you’re still having trouble with the widget, you may need to speak with SiteOrigin’s Support. There’s also a support trac here, that may help if you’re dealing with a premium theme.

I hope this helps!

Regards,
Arnel C.

Hello MySwan2word9,

Apologies if my response may have caused any confusion. The moderator’s (Steve Stern’s) reply is the more more accurate. I would have removed my own response, but could see no way to do that. SiteOrigin did provide themes to GoDaddy (and PageBuilder), so that is where it’s coming from. I stand by my comments on backups though. Don’t trust a host’s backup. Keep your own backup and keep it current with your latest version of your website.

Kindest regards,
Arnel C.

Thank Steve for your response. Even if I activate any of the WP themes, this Hero section does not appear. If I inset a header image, it pushes the menu and site title down. Please let me know how to fix this.

Please contact GoDaddy at the link above.