Header Image Missing

  • Resolved jrotem

    (@jrotem)


    5 months, 2 weeks ago

    Hello,

    I recently updated my WooCommerce template to include a header image. However, when I sent a test ShopMagic email the header shows as broken. How can we resolve this?

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi jrotem

    Thank you for contacting us. Could you tell me your WordPress, WooCommerce, PHP our plugin version you are to use? I would also appreciate it if you could send a screenshot of the email template you want to send.

    Did the email template look correct before the update?

    Thread Starter jrotem

    (@jrotem)

    Thank you for your quick reply!
    Yes, the template was fine.
    WP 6.5.4
    WooCommerce. 8.9.3
    ShopMagic 4.2.16
    PHP 8.1

    Screenshot (strangely, I cannot add it as an image using the block editor as it shows as broken, but can be viewed here): https://share.zight.com/DOuEmedW

    • This reply was modified 5 months, 2 weeks ago by jrotem.
    Plugin Support rzepsen

    (@rzepsen)

    Hi jrotem

    Could you check what path is given to this image? All paths should be complete, i.e. start with https and the site name in the email. I suspect that the image is not displaying because the path is relative, i.e. instead of https://example.com/image.png it is just ./image.png. In that case, the mailbox where you want to receive the message ‘doesn’t know’ where to get the image from

    • This reply was modified 5 months, 2 weeks ago by rzepsen.
    Thread Starter jrotem

    (@jrotem)

    The path is complete.

    Plugin Support rzepsen

    (@rzepsen)

    Hi

    We need to take a closer look at this problem. Could you contact us on a official plugin support channel?

    Kind regards,

    Thread Starter jrotem

    (@jrotem)

    Just checking the support link. Is ShopMagic part of MonoSnap? Should I not contact ShopMagic on its own site?

    Plugin Support rzepsen

    (@rzepsen)

    Hi jrotem

    It’s fine. ShopMgic isn’t a part of MonoSnap. We use it only for screen purposses ??

    I get your ticket on our support channel and will be troubleshooted there.

    Thread Starter jrotem

    (@jrotem)

    I missed the arrow! ??
    Thank you.

    • This reply was modified 5 months, 1 week ago by jrotem.
    Plugin Support rzepsen

    (@rzepsen)

    Hi jrotem

    The problem is that you are trying to combine the WooCommerce messaging mechanism with ShopMagic. And both plugins create, manage and send messages independently of each other.

    If you want to add an image to a WooCommerce-generated message, you need to modify the WooCommerce email template. ShopMagic has nothing to do with that.

    Thread Starter jrotem

    (@jrotem)

    It occurred to me that I was also having issues with WP Mail SMTP not displaying images as well. Their support advised me to check with a default .htaccess file. So I decided to backtrack and start there. When I tested with a default WP .htaccess file, both plugins then worked ok and displayed images with no edits needed to the WooCommerce template.

    Many thanks for all your help!

    Plugin Support rzepsen

    (@rzepsen)

    Hi jrotem

    Glad to hear that you found the issue. Hope that other customers will find in this a solution to future potential problems.

    Feel free to contact me if you have more questions. ??

Viewing 11 replies - 1 through 11 (of 11 total)
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