Header image not displaying on mobile

  • Resolved jilletante

    (@jilletante)


    6 years, 4 months ago

    When I preview my site in the customizer, my header image displays fine, but when I actually load it on my phone, it’s just a gray bar.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Theme Author webdzier

    (@webdzier)

    Hello @jilletante,

    Thanks for contacting us.

    This theme has header image setting to show sub header image. Please go to Dashboard >> Appearance >> Customize >> Appearance Settings >> Header Image settings and then upload your image here. Now click on the top Publish button to save this image.

    Now check your website again.

    Thanks,

    • This reply was modified 6 years, 4 months ago by webdzier.
    Thread Starter jilletante

    (@jilletante)

    I had already followed all those steps. The problem is that the header image doesn’t display on mobile, even though it shows up in the preview in the customizer. It displays fine on desktop.

    Theme Author webdzier

    (@webdzier)

    Hello @jilletante,

    We have tested your website https://aboutyoubyme.com in mobile devices, but your header image also displaying in mobile. We didn’t find this type of issue on our end.

    Can you tell us which mobile you have checked your site? then we can check it again.

    Thanks,

    My header image is not showing on mobile devices but it displays in customizer the site g17enugustate.org

    Theme Author webdzier

    (@webdzier)

    Hello @pheco1,

    Sorry for the inconvenience.

    Our theme development team is working on your issues. We will realize the new of Business-A theme, and notify you as soon.

    Thanks,

    Theme Author webdzier

    (@webdzier)

    Hello @pheco1,

    We have tested your website https://g17enugustate.org/ and found that you have activated a wp-base theme. Please activate our Business-A theme on your site and configure customizer settings of the theme. After that, you will see the theme header in your site.

    Let me know your issue is resolved or not.

    Thanks,

    Can I use the business A-theme alongside the base theme

    Theme Author webdzier

    (@webdzier)

    Hello @pheco1,

    Sure, you can use our Business A lite theme on the website.

    Our entire webdzier team looks forward to a very professional working relationship with you.

    Thanks,

    Thread Starter jilletante

    (@jilletante)

    @webdzier I’m still not seeing a header image on mobile—Safari or Chrome on iOS. Just a grey bar. Is there an email address I can send a screen grab to?

    Theme Author webdzier

    (@webdzier)

    Hello @jilletante,

    We have fixed Header Image issue in IOS and Chrome in mobile. Kindly update your theme on your website. And “Refresh” your website again.

    Let me know your issue is resolved or not.

    Thanks,

    • This reply was modified 6 years, 2 months ago by webdzier.
    Theme Author webdzier

    (@webdzier)

    Hello,

    Did your issue resolve?

    Thanks,

Viewing 11 replies - 1 through 11 (of 11 total)
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