Header image not shown in emails

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  • Hi iteisaburo,

    are you sure image exist on your website?

    that mistake seem doesn’t exist image, check please.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    I’m afraid neither of those images are loading.

    This is usually a problem with the image link itself, or access to the image.

    When the email arrives in your inbox, is the image broken? Can you right click and grab the image link, then open it in a separate browser tab?

    Thread Starter iteisaburo

    (@iteisaburo)

    Hi Hannah,

    The image is broken when the mail arrives; after right clicking on it and opening on a new tab, I’m getting this 404 error:

    404. That’s an error.

    The requested URL /proxy/RgOMVRMuMj7x63pTTx1pM6J1Awi9-kxbTNV2K0l0GT2CNzpDLXh-yKZhPirjYZm3nzl9JcgC0cbyKkoA5J3_a5vyJpc5rcLFNTL1nr_tJMftvWDZ3R7c=s0-d-e1-ft was not found on this server. That’s all we know.

    • This reply was modified 6 years, 4 months ago by iteisaburo.
    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Sorry about the delay! I lost the notifications on my end.

    Given what you’ve explained so far, this isn’t something I can help with further except by testing directly on your site – that’s not something possible on the forums. I highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/

Viewing 4 replies - 1 through 4 (of 4 total)
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