• Resolved wynot

    (@wynot)


    Hi,

    I just updated plugin to 7.7.0 and now my header img is not showing.

    I tried re-optimizing, deactivate/reactivate. and still not working.

    No errors in log or devtools either. The prod site has not been updated and works ( https://biocidelabs.com/ ). I don’t see anything different between the 2 sites.

    Can you help?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support adamewww

    (@adamewww)

    It looks like the srcset is pointing to a lazy load placeholder. Do you have anything else doing lazy loading? Also, the dev site is using srcset and the main site is using data-src-img so something is different in how those are setup.

    Thread Starter wynot

    (@wynot)

    Could that be the updated plugin that is making those changes? Since this is a duplicate of the prod site and I have only updated your plugin on this dev site?

    I used the customizer in wordpress to add the header images in both sites…so I don’t know where the difference would be coming from if not your update?

    Thread Starter wynot

    (@wynot)

    I just downgraded to 7.6.0 and now the header img is working. So must be something with v 7.7.0?

    Let me know if you want me to update it again so you can check?

    Plugin Support adamewww

    (@adamewww)

    I think we may have figured out what is going on and may have a fix. Would you mind adding 7.7.0 back on so I can see if it’s doing what it shouldn’t be?

    Plugin Support adamewww

    (@adamewww)

    Actually, I’m going to assume this is the fix as it is behaving that way.

    However, it looks like that header image is pointing to two different images, the srcset has header-desk-2.jpg and the src is pointing to Hero-Img-copy.png. So, if the fix we are pushing out now is implemented, you still will possibly have an issue as that needs to be corrected.

    You can get the fix here: https://docs.ewww.io/article/73-update-from-github

    Thread Starter wynot

    (@wynot)

    Ok! I will try it….will let you know!

    Thanks!

    Thread Starter wynot

    (@wynot)

    It worked! But you were correct that I did need to fix the image urls as well to get it working.

    Thank YOU!

    Plugin Support adamewww

    (@adamewww)

    Awesome! Thanks for your patience and for letting us know (you have no idea how helpful that is)! I will resolve this thread but if you have any other questions, please feel free to open a new one!

    Thread Starter wynot

    (@wynot)

    You are Welcome! and thank YOU for your excellent service!

Viewing 9 replies - 1 through 9 (of 9 total)
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