Hi @anjulrai,
Thanks for contacting us.
It may happen due to cache or environmental conflict on your end. I would request to run a conflict test on your site.
1. Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.
2. Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
3. If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for?ElementsKit?and?Elementor?to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.
If the issue persists even after that, let us know your system info from Elementor > System Info, please. In this regard, we expect your kind patience and cooperation. Looking forward to your response.
Regards,
Arif
