Header issues that happens occasionally

  • Hello, I recognized that after upgrading to the latest version of theme, this issue happens occasionally when loading the page. Sometimes the header of theme is not loading fully as you can see in image. It happens only with the latest versions of theme. I never saw this issue before with the older versions. Pls check. https://prntscr.com/opfkfw Thanks.

    The page I need help with: [log in to see the link]

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  • Hi Wow ebook,

    I can’t reproduce the problem on my end or on your page. I would recommend trying the following troubleshooting steps.

    1. Use the latest software versions : make sure WordPress, your theme and plugins are all up to date.
    2. Cache plugin : if you use a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.
    3. Browser :
    • Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    • User of a child theme : activate the parent theme if you use a child theme
    • Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.
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