• Hello, after updating oceanwp the logo in our header and some images on our site are no longer displaying on mobile; most notably on ios devices.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Tried checking but didn’t face the issue.
    Please go to Appearance > CUstomize > Header > Logo, from here try to remove the retina logo and check.

    Except for the logo with which other images are you facing the issue? Kindly share the related snapshots.

    Thread Starter flightamc

    (@flightamc)

    Hello, thank you for your assistance on this!
    It appears the header logo appears intermittently on the Home page.
    However, it has fully stopped appearing on all other pages.
    On the lender, broker, appraiser, and the about us page there is supposed to be an image that is no longer displaying along with the header logo. See attached screenshots.
    The retina logo has been removed and the issue still persists.

    home page missing logo https://tinyurl.com/2p8vx98m
    lender page missing logo and title image https://tinyurl.com/33bh2fc2

    Hello,

    Sorry but the share URLs are not working, showing permission issues.

    https://ibb.co/mz37bRN

    Try to troubleshoot the issue by following the doc and check.
    https://docs.oceanwp.org/article/607-demo-logo-still-visible

    Seems you are using a elementor header, Please try to check the settings of the header template also.

    In addition, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    Thread Starter flightamc

    (@flightamc)

    My apologies, see if these links work
    https://ibb.co/6WwXFz2
    https://ibb.co/vVbqXXn

    I am noticing now that this error only occurs on newer IOS devices, iPhones 12 and 13 running IOS 15.4.1 are having issues displaying the site correctly. All other devices seem to work fine.

    For the system info did you want me to send a link to the txt file or copy and paste the log data here?

    Hello,

    I apologize for the delay in response. Thank you so much for sharing the details.

    Please try to remove the mobile logo from the Appearance > Customize > Header > Mobile, and add a retina logo from the Appearance > Customizer > Header > Logo, Clear the server-level cache and check.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Header Logo and site images not appearing on mobile (IOS) after update’ is closed to new replies.