Header Media is Cut Off/Resizing

  • Hello! I hope someone can help – this has been driving me nuts! My organization’s website is using the Primer theme – and I’m trying to add header media. I’ve created a video file that meets the theme’s specific size specs, yet when I try to upload it, the file is zoomed in/cut off. It’s not sizing correctly. I’ve then tried resizing the video to more closely match the size the previous video changes to, and then that option gets cut off as well. I’ve tried uploading the file to YouTube and pulling in the link, and same thing happens.

    Also, when I remove the logo from the header area, I’m then not able to upload any header media at all — the header section just goes black.

    I’m searched the forums for custom CSS to add to set the header media height, and nothing I’ve tried seems to work. Any help is appreciated – thank you! The website is childrenscampaignfund[dot]org.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @jessagi,

    Thank you for reaching out.

    Can you please try adding the Header Media now and let me know once you do?
    I would then be able to troubleshoot it while it’s live.

    Best Regards,
    Pavle

    Thread Starter jessagi

    (@jessagi)

    Hi Pavle! Thank you so much for your quick reply. Is it possible to schedule a day/time when I can set it live and you’re able to look at it? We’re trying to drive some attendance to our website so I would hate to keep a faulty header image longer than it needs to be. I really appreciate your help!

    Hey @jessagi,

    Yes, it is possible. Just let me know 1 or 2 days before you want me to take a look at this issue.

    Best Regards,
    Pavle

Viewing 3 replies - 1 through 3 (of 3 total)
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