Header/menu problems

Hi @belabiblia,

We checked your site on our mobile devices and it loaded smoothly. Can you please share the screenshot of the issue?

Also, please check your site by clearing your phone browser cache.

Thank you for your quick answer!

Sorry, I don’t know how to insert screenshots here, but it’s a design issue: the menu loads with black boxes, messy topics and arrows over the final words.

In the Blossom Pin previous version the menus and submenus were simple and organized, without these black boxes. Is it possible to revert the update and return to the previous version?

*the search button also stopped working… ??

• This reply was modified 4 years, 7 months ago by belabiblia.

Hi @belabiblia,

It looks like the issue is caused due to the browser cache. Please clear your browser cache on all your devices. If you have used caching plugin, please make sure you clear them as well.

You can also visit your site in Private/Incognito mode or other devices to see how it looks.

If you still face the same issue, kindly let us know.

Hi! Thanks again!

Yes, I already cleared the cache of both my browsers and the Hummingbird plugin and the problem persists.

Even I visited the site on other devices and the header, menu and search box remain deconfigured…

I put some screenshots on this link: https://drive.google.com/drive/folders/1riHLO7CQw2UPxB3qcVj_P-52f4RLkZ6a?usp=sharing

Thank you very much for your patience and I hope there is a solution to return to the clean and beautiful design that the theme presented!

Hi @belabiblia,

Thank you for sharing the screenshot. It is the issue due to the cache.

Please check the screenshot what it looks like on our phone – https://prntscr.com/tgfykg https://prntscr.com/tgfyq1 https://prntscr.com/tgfyw1

Can you please contact our support expert here to quickly assist on this issue?

I really appreciate your attention. I uninstalled Hummingbird and the header returned to the beautiful original design.

<3