header or footer and woocommerce enabled

  • Resolved designsenseweb

    (@designsenseweb)


    3 years, 1 month ago

    Hi there, with the Pro version of Elementor. When we have WooCommerce enabled we noticed that when you go to edit a page with Elementor, then go into site settings, there is no option to click onto header or footer. But then with WooCommerce disabled the options to appear. I noticed several requests for the same issue dating back 6 months but there were no replies.

    Do we know what might be causing this?

    We are using bare-bones woocommerce, no plugins other than default WordPress and Elementor Pro which are all up to date and we have the default Hello Elementor theme installed.

    We tried several browsers and checked all system specs and we are well over what’s required.

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  • Hello?? @designsenseweb

    Thanks for getting in touch.

    We’ve tried to check this scenario on our end and it seems to be working as expected.

    While in order to investigate the issue further, we will need to take a closer look at your end. Please open a ticket from our Support Portal for quicker resolution.

    Looking forward to hearing from you!

    Hi there

    Have you figured out the issue? I am closing off this topic due to the lack of activity. Feel free to reply to this thread or open a new topic (https://wpastra.com/support/) if you need further assistance.

    Kind regards,
    Fahim

Viewing 2 replies - 1 through 2 (of 2 total)
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