Header template error in Astra

  • Resolved hghormone

    (@hghormone)


    2 years ago

    Hi.
    I use Astra theme.
    When I want to add royal addons header template to elementor it then displays an error.
    Picture

Viewing 1 replies (of 1 total)
  • Plugin Contributor George

    (@rubeushagrid13)

    Hi hghormone,

    We have tested and no errors displayed nor on the fresh install and nor on the site with our template imported in it.

    So in order to help you, please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Kind regards,
    George

Viewing 1 replies (of 1 total)
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