Headers are changed after latest update.

  • Resolved juannbe

    (@juannbe)


    2 years, 6 months ago

    After the latest update, my headers were changed totally. I can’t get them correct anymore. So I had to restore my webspace, and use an old version (2.5.5) of this plugin.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @juannbe ,

    Have you tried to deactivate all the plugins except Elementor and ElementsKit to check if the issue still persists after that? Also please provide more information about the changes you have observed after the upgrade. If possible please provide screenshot about it.

    Have a nice day!

    Regards,
    Benjir

    Thread Starter juannbe

    (@juannbe)

    I tried to disable plugins. As soon as ElementsKit is disabled, the same is happening.
    Meaning a different header. If I update to the latest version, I get the same header like it was disabled.

    Normal header

    After update or disabled plugin ElementsKit Lite

    • This reply was modified 2 years, 6 months ago by juannbe.
    • This reply was modified 2 years, 6 months ago by juannbe.

    Hi @juannbe ,

    This issue seems unusual for us. A lot of users are using our plugin and they haven’t complained usch a matter till now after updating our plugin. So, we need to investigate the issue on your WordPress dashboard. So, please open a support ticket at our support center from the plugin details page (useful links section). We will inspect the issue and let you know the update ASAP!

    Regards,
    Benjir

    The same thing happens to me, with the WP update it doesn’t work, the website freezes, it emits error 500. I had to uninstall. Likewise, the sidebar elements and the widgets are displayed well.

    update urgent

    Hello, @maxiec
    I hope you are doing well.

    We have performed a compatibility test of the ElementsKit plugin After updating the WordPress to 6.0 but couldn’t be able to trace such issues that you have mentioned. The issues seem to be happening specifically on your end. To be able to provide you with a solution, a deep inspection is required.

    Kindly create a ticket at our support center mentioning more details regarding the issue you are having. Make sure to attach some relevant screenshots or a video so that we can get a clear understanding of the issue and help you in finding a solution as soon as possible. The link to our Support Center is available on the USEFUL LINKS section of the Plugin Details Page.

    Looking forward to your response and we are always here to assist you.

    Best Regards,
    Prosenjit

Viewing 5 replies - 1 through 5 (of 5 total)
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