• Resolved Trelis

    (@ronantrelis)


    On desktop, my home screen is showing correctly. On mobile, the title “Trelis Art” is left aligned instead of center. Further, this title and also the “Shop” button are squashed up to the top of the page. Lastly, on the logo on the top of the screen is too large on mobile on the art.trelis.com/shop screen.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Trelis

    (@ronantrelis)

    A fourth thing, the “Add to Cart” and “Proceed to Checkout” buttons are appearing in magenta on mobile rather than green (they show as green on the admin preview of mobile and also on desktop testing).

    Kush

    (@kushnamdev)

    Hey @ronantrelis,

    Thank you for using Neve and writing to us.

    I have tried replicating this issue on a clean instance, but Neve seems to be working just as expected. So, This issue might be occurring due to a plugin conflict on your end. Please install the Health Check & Troubleshooting plugin(https://www.ads-software.com/plugins/health-check/), enable the troubleshooting mode which will deactivate all plugins, then open the page and check if the issue persists. If it doesn’t appear it means it was caused by a plugin, After that try activating the plugins one by one till you find a problematic plugin. Then replace it with an alternate plugin.

    Have a great day ahead!
    Thank you.

    Thread Starter Trelis

    (@ronantrelis)

    Thanks Kush for your friendly and helpful advice!

    I should have mentioned that I don’t see any of my issues when logged in as admin on wordpress. Therefore, using the Health Check won’t help because I don’t see issues anyway when logged in.

    I thought it might be a cache issue, but I tried on a different browser on mobile and still see this issue.

    Any suggestions for next? Thanks, Ronan

    Hi @ronantrelis!

    I tried to access your site to take a closer look at the issue, but unfortunately the site can’t be reached, so it’s difficult to suggest a solution given that we can’t replicate this on our instances and we can’t check it on your site. However, you can backup your site and manually disable the plugins one by one, even if the problem doesn’t occur when you’re logged in the dashboard, while checking the page on a window where you’re not logged in.

    I hope this helps!

Viewing 4 replies - 1 through 4 (of 4 total)
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