• Resolved JenniferG73

    (@jenniferg73)


    We have posted issues for the last several weeks and most recently 3 days ago, where all icons disappear and colors change on edit of an existing table. I am also a PRO member and I submitted a ticket 4 days ago with no reply.

    Can you please reply and fix these issues? I cannot edit any tables or all the content will be lost.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Saad

    (@protibimbok)

    We are extremely sorry for the inconvenience and for not replying in a timely manner.
    We are working on it.

    Thread Starter JenniferG73

    (@jenniferg73)

    Do you have any update for this plugin? I cannot edit any tables with icons in it at the present time until this is fixed.

    Saad

    (@protibimbok)

    We cannot release the update because there is some problem with WordPress that causes problems to new releases.
    Here’s what you may do:
    1. Duplicate the table (Just to be safe)
    2. Open it in the builder
    3. Do not edit or click anywhere. Just hit save
    4. Reload the page
    It should be working.

    Thread Starter JenniferG73

    (@jenniferg73)

    That didn’t work…the problems still exist. I have sent two loom videos in email to Istiak Rayhan showing the two issues:

    1. Icons completely disappear on edit of any table, and icons cannot be readded.
    2. Color of icons is unchangeable

    I’m having the same issues, even rolling back the plugin doesn’t help, old tables are OK, but anything new has this issue, even if a table is duplicated and edited, same issue. I’m also a pro user and this has been weeks of an unprofessional view on my website, the developer needs to sort this situation out immediately, it’s not a good look at all.

    They don’t offer support even for PRO. Terrible. I can’t get any help. Istiak Rayhan does nothing. I’m trying to get my money back. This is a scam!

    Thread Starter JenniferG73

    (@jenniferg73)

    I submitted a Pro ticket about a month ago with no reply.

    Here they are blaming their lack of updates on WordPress, but many other plugins have been updated in the last month, so that’s not the issue.

    And, they are now releasing a slightly different Table plugin called Tableberg, and they are promoting other plugins like Link Whisper.

    Here is correspondence with Istiak Rayhan – start at the bottom for the entire thread:

    I included two loom videos (one for each issue below) and they were watched on October 15, but I have not heard back from anyone in two weeks.

    On Tue, Oct 15, 2024 at 1:49?AM Jennifer wrote:

    The support reps say they cannot update the plugin because of WordPress. Can you please make them aware of these two issues:

    1.???? Icons completely disappear on edit of any table, and icons cannot be readded.

    2.???? Color of icons is unchangeable

    On Tues, Oct 8, 2024 at 1:40AM Istiak Rayhan wrote:

    These issues have been solved. The fix will be available in the next plugin update. 

    On Mon, Oct 7, 2024 at 11:16?PM Jennifer wrote:

    Yes, I am facing an issue with the plugin everytime I edit an existing table that has icons in it

    • The icons disappear
    • When I put the icons back in they change color and I ?cant change back.

    On Mon, Oct 7, 2024 at 10:58 AM Istiak Rayhan wrote:

    WP Table Builder is fully operational. Whenever we find any issues, we fix that issue.?

    Please let me know if you’re facing?any issues.?

    On Mon, Oct 7, 2024 at 10:24?PM Jennifer wrote:

    Do you have any estimate for when the WP Table Builder plugin will be operational?

    Thread Starter JenniferG73

    (@jenniferg73)

    The plugin was finally updated and all seems to be working now – thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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