Help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support kenil802

    (@kenil802)

    Hi @konnox,

    Thank you for sharing the screenshots.

    Regarding the issue, can you please explain to us in detail what exact issue are you facing with the status? We are a bit unclear with your query.

    Regards,
    Kenil Shah

    • This reply was modified 5 years, 5 months ago by kenil802.
    Thread Starter konnox

    (@konnox)

    Hello, thanks for the return.

    When I use a custom status, when the order arrives it is neither on hold nor pending on admin panel (screenshot)

    Can you make it become the main order status? The only payment method in my store is payment on delivery and I would like that when the customer finalized the order (custom status) would update the order as pending.

    Plugin Support kenil802

    (@kenil802)

    Hi @konnox,

    Can you please inform us whether you want to use the custom order status as a Pending status? If you have selected this status to be the default status it will be assigned when the order arrives.

    Also, in order to make the On-hold or Pending order status as the default order status for cash on delivery payment gateway, you need to change the settings for “Default Order Status for COD” to Pending or On hold. Here is the screenshot for your reference: https://prnt.sc/pdt8hf

    Please let us know if we have misunderstood your query.

    Regards,
    Kenil Shah

Viewing 3 replies - 1 through 3 (of 3 total)
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