Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hey Gaek,

    I know that there’s been a few issues reported to Instagram in the last 24 hours about a problem with their API related to certain image sizes producing errors, which may be what’s causing this problem for you. Hopefully they’ll have this resolved very soon and the images will start displaying again, but if you’re still having the problem then you may be able to resolve it by changing the plugin’s ‘Image Resolution’ setting, which is on the plugin’s Customize page. If it’s set to ‘Auto-detect’ or ‘Full size (640×640)’ then try changing it to Medium or Thumbnail to see whether that resolves the problem for you.

    I hope you’re having a good weekend.

    John

    I am having the same problem with my IG widget. Some of the photos are not displaying. Per your recommendation, I changed the image resolution setting to medium and that seems to have corrected it. But will be curious to hear if there is another fix.

    Plugin Author smashballoon

    (@smashballoon)

    Hey floatingkitch, glad to hear that worked for you.

    As the issue is with the Instagram API and not the plugin itself then there’s not really a fix I can implement unfortunately, as there’s an issue loading the images from Instagram itself (screenshot). It looks like all Instagram plugins are experiencing the same problem, and so I’ve submitted a bug report to Instagram to let them know about the problem and hopefully they’ll have it fixed soon.

    John

    Thread Starter Gaek

    (@gaek)

    Thanks, my problem is solved!

    It was on full size initially but switched it to auto-detect and works like a charm, thanks!

    Gaek

    Plugin Author smashballoon

    (@smashballoon)

    Awesome, glad to hear that Gaek ?? Just let me know if you have any other issues.

Viewing 5 replies - 1 through 5 (of 5 total)
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