• Resolved justinm1

    (@justinm1)


    ` WordPress Environment</p> <p class=””>WordPress address (URL): https://sabena.com.au<br>Site address (URL): https://sabena.com.au<br>WC Version: 5.2.5<br>REST API Version: ? 5.2.5<br>WC Blocks Version: ? 4.7.2<br>Action Scheduler Version: ? 3.1.6<br>WC Admin Version: ? 2.1.6<br>Log Directory Writable: ? To allow logging<br>make /home/sabena/public_html/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR.</p> <p class=””>WP Version: ? 5.7.11 – There is a newer version of WordPress available (6.4.3)<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment</p> <p class=””>Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 8.0.36-cll-lve<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p class=””>WC Database Version: 5.2.4<br>WC Database Prefix: wp_sb<br>Total Database Size: 26.54MB<br>Database Data Size: 19.40MB<br>Database Index Size: 7.14MB<br>wp_sbwoocommerce_sessions: Data: 4.51MB + Index: 0.23MB + Engine MyISAM<br>wp_sbwoocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwoocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwoocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM<br>wp_sbwoocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwoocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwoocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbactionscheduler_actions: Data: 0.09MB + Index: 0.05MB + Engine MyISAM<br>wp_sbactionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbactionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_sbactionscheduler_logs: Data: 0.07MB + Index: 0.06MB + Engine MyISAM<br>wp_sbaws_cache: Data: 0.11MB + Index: 0.00MB + Engine MyISAM<br>wp_sbaws_index: Data: 0.20MB + Index: 0.11MB + Engine MyISAM<br>wp_sbbv_ip_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbcommentmeta: Data: 0.03MB + Index: 0.04MB + Engine MyISAM<br>wp_sbcomments: Data: 0.35MB + Index: 0.08MB + Engine MyISAM<br>wp_sbduplicator_packages: Data: 0.03MB + Index: 0.00MB + Engine MyISAM<br>wp_sbfb3d_pages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sblinks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sblitespeed_cssjs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_sblitespeed_img_optm: Data: 0.19MB + Index: 0.11MB + Engine MyISAM<br>wp_sblitespeed_img_optming: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sboptions: Data: 3.06MB + Index: 0.54MB + Engine MyISAM<br>wp_sbpmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbpmxi_hash: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbpmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbpmxi_images: Data: 0.03MB + Index: 0.01MB + Engine MyISAM<br>wp_sbpmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM<br>wp_sbpmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbpmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbpostmeta: Data: 8.21MB + Index: 4.49MB + Engine MyISAM<br>wp_sbposts: Data: 1.88MB + Index: 0.69MB + Engine MyISAM<br>wp_sbterm_relationships: Data: 0.09MB + Index: 0.19MB + Engine MyISAM<br>wp_sbterm_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_sbtermmeta: Data: 0.05MB + Index: 0.06MB + Engine MyISAM<br>wp_sbterms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_sbusermeta: Data: 0.09MB + Index: 0.02MB + Engine MyISAM<br>wp_sbusers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwc_product_meta_lookup: Data: 0.28MB + Index: 0.29MB + Engine MyISAM<br>wp_sbwc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sbwc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_sbwc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM Post Type Counts</p> <p class=””>3d-flip-book: 1<br>attachment: 1337<br>cf7_style: 12<br>custom_css: 1<br>dflip: 4<br>nav_menu_item: 12<br>page: 20<br>post: 3<br>product: 354<br>product_variation: 4660<br>revision: 83<br>shop_coupon: 2<br>shop_order: 62<br>shop_order_refund: 16<br>sm-location: 242<br>wpcdt_countdown: 1<br>wpcf7_contact_form: 1<br>yith_wcps_type: 1 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (26)</p> <p class=””>Advanced Woo Search: by ILLID – 2.27<br>WordPress Backup & Security Plugin – BlogVault: by Backup by BlogVault – 4.57<br>Uphance Connector: by – 1.0.0<br>Bullseye Store Locator: by Bullseye Locations – 1.0.3<br>Cart2cart: Shopify to Woocommerce Plugin: by MagneticOne – 2.0.0<br>Contact Form 7 Style: by Johnny<br>dorumarginean<br>mlehelsz<br>MirceaR – 3.1.8</p> <p class=””>Contact Form 7: by Takayuki Miyoshi – 5.4.1<br>Countdown Timer Ultimate: by WP OnlineSupport – 1.4<br>dflip: by DearHive – 1.6.6<br>Duplicator: by Snap Creek – 1.4.0<br>WPBakery Page Builder: by Michael M – WPBakery.com – 5.6<br>LEVELUP Core: by Puzzlerbox – 1.1.34<br>LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4<br>Really Simple SSL: by Really Simple Plugins – 4.0.15<br>Smart Variations Images & Swatches for WooCommerce: by David Rosendo – 5.2.6<br>Duplicate Variations for WooCommerce: by Emran Ahmed – 2.0.7<br>Countdown Wpdevart: by wpdevart – 2.3.0<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8<br>Variation Swatches for WooCommerce – Pro: by Emran Ahmed – 2.0.20<br>Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.20<br>Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.2<br>WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1 (update to version 2.1.3 is available)<br>WP All Import – WooCommerce Add-On: by Soflyy – 1.4.7<br>WooCommerce: by Automattic – 5.2.5<br>WP All Import: by Soflyy – 3.5.6<br>YITH WooCommerce Product Slider Carousel: by YITH – 1.0.52 Inactive Plugins (10)</p> <p class=””>3D FlipBook : Dflip Lite: by DearHive – 1.7.6.1<br>Akismet Anti-Spam: by Automattic – 4.1.9<br>Hello Dolly: by Matt Mullenweg – 1.7.2<br>Jetpack by WordPress.com: by Automattic – 9.7.2<br>jQuery T(-) Countdown Widget: by twinpictures<br>baden03 – 2.3.22.1</p> <p class=””>Product Image Zoom for WooCommerce: by wpbean – 1.04.6<br>Redux: by Redux.io + Dovy Paukstys – 4.1.26<br>Use Any Font: by Dnesscarkey – 6.1.1<br>YITH WooCommerce Zoom Magnifier: by YITH – 1.3.25<br>Zoom Magnifier For WooCommerce: by phoeniixx – 1.5.0 Dropin Plugins (3)</p> <p class=””>advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php<br>object-cache.php: object-cache.php Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to WooCommerce.com: – WC Pages</p> <p class=””>Shop base: #84 – /shop/<br>Cart: #86 – /cart/<br>Checkout: #88 – /checkout/<br>My account: #90 – /my-account/<br>Terms and conditions: ? 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The core version is 3.8.0<br>levelup/woocommerce/single-product/title.php<br>levelup/woocommerce/single-product/up-sells.php<br>levelup/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 4.3.0<br>levelup/woocommerce/single-product.php<br>levelup/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Action Scheduler</p> <p class=””>Complete: 31<br>Oldest: 2024-01-12 13:30:34 +0000<br>Newest: 2024-02-09 05:48:36 +0000</p> <p class=””>Failed: 5<br>Oldest: 2022-08-09 03:51:04 +0000<br>Newest: 2022-08-16 04:40:18 +0000</p> <p class=””>Pending: 2<br>Oldest: 2024-02-09 13:33:35 +0000<br>Newest: 2024-02-09 13:33:36 +0000 Status report information</p> <p class=””>Generated at: 2024-02-09 17:04:15 +10:00<br>`

    The products are going from in stock to out of stock when changing category. We are using an uphance integration for the store, to push items to Woo

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey there ??

    Thanks for reaching out!

    It looks like you’re experiencing an issue where quick editing products reduces the stock to 0, correct?

    WC Version: 5.2.5
    WP Version: ? 5.7.11

    Checking your SSR, it seems that WooCommerce core and WordPress are quite outdated. Can you see if updating both to their latest version resolves the issue?

    Also, I see that your theme is also not yet updated to its latest version. Does updating this make any difference?

    We always recommend ensuring that you have a good?backup?of your?full site and database?before performing any updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

    Let us know how this goes!

    Thread Starter justinm1

    (@justinm1)

    Thanks Roxy, the theme is no longer supported and some plugins are not supported by the latest WordPress update. Is there any other suggestion besides changing the store fundamentally?
    I changed the category and from private to public and lost the stock levels, when I revert an item to what it was all with quick edit it doesn’t regain the stock.
    The error is on the shop page under sabena fashion https://sabena.com.au/product-category/sabena-fashion/
    If there is no other option I will consider changing theme and do updates.
    Thank you

    Thread Starter justinm1

    (@justinm1)

    one more note Roxy, the products in the Sabena fashion store category are showing stock in woo products, here is a pic as example

    Thread Starter justinm1

    (@justinm1)

    This person had a similar problem https://www.ads-software.com/support/topic/stock-status-changes-in-quick-edit/
    Can anyone explain how he fixed it?

    Thread Starter justinm1

    (@justinm1)

    In this article the guy solves a similar problem, if you think this is the cause could you please explain how I could fix it? Thanks

    https://www.ads-software.com/support/topic/variable-products-out-of-stock-error/

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @justinm1

    Thanks for the update!

    Thanks Roxy, the theme is no longer supported and some plugins are not supported by the latest WordPress update.

    It is very possible that this may be causing the issue, as outdated plugins and themes can cause incompatibility issues.

    Is there any other suggestion besides changing the store fundamentally?

    I hear your concern, and it may be best to fist narrow down what is causing the issue and then take it from there ??

    This being said, I’d suggest performing a full conflict test. You can do this by following the steps outlined in the support guide below:

    If the theme is causing the issue and you prefer not switching themes, you could possibly look at purchasing the LEVELUP theme from the theme authors in order to be eligible for support from them. Here is a direct link to the theme’s support page:

    On the other hand, if the issue persists when in a conflict test environment, it seems in this thread you shared, a Google Chrome extension may have been the culprit.

    If you use a different browser or incognito/private mode, does it make any difference on your end?

    Let us know how this goes!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Howdy ??

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Help as to why when quick editing a product, the stock is reduced to 0’ is closed to new replies.