Help! Backuwpup Upgrade locking me out of my site with a Fatal error

  • Resolved JohnHackwood

    (@johnhackwood)


    11 years, 9 months ago

    Hi out there.

    On Sunday I went in to upgrade Backwpup and I got this and now I can’t get into the Dashboard at all. Can’t do a thing. Can’t even tell you the version of WordPress. If I try to go in I get the WordPress login screen then this exact message (I have “x out my server name).

    Fatal error: Class ‘BackWPup_Adminbar’ not found in /home/XXXXXXX/public_html/wp-content/plugins/backwpup/backwpup.php on line 241

    I am not a developer level user so anyone that can help please give me a little more detail than usual on how I can get out of this predicament. I can get into CPanel and see the folders and I am hoping I can uninstall or delete the plugin from there? I did backup my work but it’s the backup plugin causing the problem so I couldn’t recover even if I wanted to.

    Note I have shown the version as I can’t get into anywhere that can tell me. I set this site up initially in March so I guess it’s several versions back.

    Thanks a lot for helping if you can. I did a day and a half’s work before this lockout so I am really worried about losing this plus my site is down as I had it offline.

    Regards
    John

Viewing 7 replies - 16 through 22 (of 22 total)
  • Thread Starter JohnHackwood

    (@johnhackwood)

    Hi again Krishna, the index.php I am talking about was in the old plugin folder I renamed folderplugins_corrupted. See above message of mine 3 back which shows the contents of that folder. It was dated 16 April so maybe another process I haven’t used in the last few days creates it. It’s not in the new plug-in folder.

    I suppose I could just copy it into the new folder or perhap I am safer to leave it out? What do you think?

    Anyway I will just get your thoughts on above and close this topic. I have learned a lot and you have been awesome Krishna!

    John

    Hi again Krishna, the index.php I am talking about was in the old plugin folder

    Oh that! Rename (remove _corrupted) it as it comes with the core files.

    It’s not in the new plug-in folder.

    You can just copy (in notepad, name it as index.php) and place it in the new folder.

    See this is how your host’s site appears now.
    https://www.instanthosting.com.au

    Thread Starter JohnHackwood

    (@johnhackwood)

    Sorry I don’t get what you mean on the last bit Krishna hpuw your host’s site appears now?
    Kind regards
    John

    I mentioned here that your server was down. Then I posted what I got when I tried to visit your host’s site. I think it’s OK now. Your site also looks great! Is it so?

    Thread Starter JohnHackwood

    (@johnhackwood)

    Krishna it is indeed man, thanks so much for your help!

    You have made someone very happy today Krishna. I thought I had lost the lot and now I have learned how to back it up and what to do when this happens again.

    Kind regards

    John

    I am glad that I could help! ??

Viewing 7 replies - 16 through 22 (of 22 total)
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