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Can’t access site or admin page – get pop-up box to save a file

natalieparletta — Wed, 08 May 2019 06:18:03 +0000

I just updated my website’s SEO and then the admin e-mail, and suddenly when I click on anything it comes up with a window to save a file. I’ve tried various browsers, and I can’t access the site or the admin page at all. Please help!!!

NB I also updated all my plug-ins earlier today.

Reply To: Can’t access site or admin page – get pop-up box to save a file

Davood Denavi — Wed, 08 May 2019 06:52:01 +0000

when you say you “updated your sites SEO” what exactly do you mean? did you update a plugin? Please provide more details!

Reply To: Can’t access site or admin page – get pop-up box to save a file

natalieparletta — Wed, 08 May 2019 07:02:14 +0000

Here’s the sequence of events today:

– I updated all my plug-ins that needed updating (don’t recall which ones they were)
– I updated my SEO title and meta-description here: https://natalieparletta.com.au/wp-admin/admin.php?page=wpseo_titles#top#general
– I updated the admin e-mail address because I realised it was still listed as the designer who help me set the site up.

I believe the problem started when I clicked on the link in the e-mail that asked me to verify the e-mail address.

Reply To: Can’t access site or admin page – get pop-up box to save a file

Davood Denavi — Wed, 08 May 2019 07:04:32 +0000

I am pretty sure the email address update was not the issue… which SEO plugin are you using?

Reply To: Can’t access site or admin page – get pop-up box to save a file

natalieparletta — Wed, 08 May 2019 07:05:14 +0000

Bummer, I’m not sure. And I can’t access the admin page to check.

Reply To: Can’t access site or admin page – get pop-up box to save a file

Davood Denavi — Wed, 08 May 2019 07:10:02 +0000

I just did a little bit or research using the end of the admin url you provided…
Looks like it is Yoast. You can try to ask over in their support forum https://www.ads-software.com/support/plugin/wordpress-seo/ but I also highly doubt that is the issue as well.

There has to be something else going on.. I suggest contacting your hosting provider’s support department for assistance.

Reply To: Can’t access site or admin page – get pop-up box to save a file

natalieparletta — Wed, 08 May 2019 07:11:13 +0000

Okay, thanks.

Reply To: Can’t access site or admin page – get pop-up box to save a file

JNashHawkins — Wed, 08 May 2019 07:31:14 +0000

I don’t know what happened but your website is outputting the file that is supposed to run and kick start the WordPress system.

Probably your best bet is to call your web host and ask for help. Your server should have run that file instead of sending it. That’s why your browser was asking you to ‘save or open’ the file.

My browser just saved it since it knew it couldn’t execute that!

Reply To: Can’t access site or admin page – get pop-up box to save a file

natalieparletta — Wed, 08 May 2019 07:38:29 +0000

That’s helpful to know, thanks for clarifying – I’ve called GoDaddy and am currently on hold…

Reply To: Can’t access site or admin page – get pop-up box to save a file

natalieparletta — Wed, 08 May 2019 08:11:37 +0000

To update, they found that one of the plug-ins disabled an important file that runs the program (ht axis?) so now all the plug-ins have to be disabled to try and work out which one caused the problem…