HELP HELP

  • Resolved enthalpie

    (@enthalpie)


    8 months, 1 week ago

    I have start W3cache and now the site is HS i can’t logging in the site i got internal server error !

    I have try to remove the directory plugin, but the site still unavalible

    please help me

    the error log said

    Une erreur de type E_ERROR a été causée dans la ligne 16 du fichier /home/lireetc/www/wp-content/plugins/w3-total-cache/Dispatcher.php. Message d’erreur : Uncaught Error: Class “\W3TC\Root_AdminMenu” not found in /home/lireetc/www/wp-content/plugins/w3-total-cache/Dispatcher.php:16 Stack trace: #0 /home/lireetc/www/wp-content/plugins/w3-total-cache/Generic_Plugin_Admin.php(502): W3TC\Dispatcher::component(‘Root_AdminMenu’) #1 /home/lireetc/www/wp-content/plugins/w3-total-cache/Generic_Plugin_Admin.php(488): W3TC\Generic_Plugin_Admin->_admin_menu(‘manage_options’) #2 /home/lireetc/www/wp-includes/class-wp-hook.php(324): W3TC\Generic_Plugin_Admin->admin_menu(”) #3 /home/lireetc/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #4 /home/lireetc/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/lireetc/www/wp-admin/includes/menu.php(161): do_action(‘admin_menu’, ”) #6 /home/lireetc/www/wp-admin/menu.php(417): require_once(‘/home/lireetc/w…’) #7 /home/lireetc/www/wp-admin/admin.php(158): require(‘/home/lireetc/w…’) #8 /home/lireetc/www/wp-admin/index.php(10): require_once(‘/home/lireetc/w…’) #9 {main} thrown

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter enthalpie

    (@enthalpie)

    Hi I remove the directory W3cache and remove the advanced-cache.php. it is better i can see the site, but can’t go to admin

    Thread Starter enthalpie

    (@enthalpie)

    should i remove some more file ? object-cache.php ?

    Thread Starter enthalpie

    (@enthalpie)

    IF I transfert to the plugin directory all new files of W3cache plugin will solved the problem ?

    Thread Starter enthalpie

    (@enthalpie)

    the answer is yes. i can see the site , i can logging but it is lonnnnng to get the page . i will wait and disable quickly the cache plugin if i arrive to the extension page !! more than 5 min to get a screen ! and at the end internal error ! again ! GRRR

    Thread Starter enthalpie

    (@enthalpie)

    if i remove advanced-cache.php and object-cache.php i can access to site , but inside wp-admin can’t disable plugin, after a long long long time internal error

    Thread Starter enthalpie

    (@enthalpie)

    I hope i will get help. now i have deleted plugin directory, rename cache.php file and i wait for help i can’t launch any admin menu and disable w3cache .

    best

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @enthalpie

    Thank you for reaching out

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache

    Let me know of this helps!

    Thanks!

    Thread Starter enthalpie

    (@enthalpie)

    Hello @vmarko Alleluia

    I did’nt change .htaccess , remove all the files and directory and re install W3cache. but I am a little bit scare and i will not activate right now

    THANK’S !!!!!!!

Viewing 8 replies - 1 through 8 (of 8 total)
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