Help! Lost access to wp-admin

  • Resolved C

    (@rektek)


    4 years, 6 months ago

    Hi Folks,
    I recently updated to version 5.4 on this site and also the updraft plugin. Now I’ve signed out and I get a white screen which says ‘not available’ for the wp-admin or wp-admin/index.php pages.

    I can see the site is still live but I have no dashboard access. Unfortunately I dont have FTP or cPanel access for the moment either so I have no way to change the plug-in folder’s name, or deactivate them. Is there anything that can be done? I would really appreciate any help!

    • This topic was modified 4 years, 6 months ago by C.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It’s a 403 error. I suspect there’s an issue with permissions someplace. As you’d need FTP or cPanel to fix this, I think it’s best to contact your host to see if they’ll look into it for you.

    Thread Starter C

    (@rektek)

    Thanks Steve. Ill look at getting cPanel or FTP over the weekend. Once I gain access would you recommend changing permissions or deactivating plug-ins first?

    @rektek: Are you using any security plugin?

    Thread Starter C

    (@rektek)

    I literally just took over the site. An update of the plugins, theme and wp version were the first things I did and I cant remember security plugins off the top of my head (if there are any).

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    As soon as you can login, click the button to reinstall WordPress on the UPDATES link from the dashboard. Then, deactivate, delete, and reinstall Updraft. That puts you at a known, clean position regarding those files — just in case something went wrong when you updated them. That should probably fix up the file permissions, too.

    Files should be 644, directories 755. All should be owned by the same user under which php-fpm is running.

    Thread Starter C

    (@rektek)

    Wanted to give some resolution….
    I got FTP access and renamed the plugin folder. This allowed me to log in through wp-admin. I was able to then able to root out the offending plug-in (Updraft).

    Thanks for the input

Viewing 6 replies - 1 through 6 (of 6 total)
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