HELP! Matomo disappears after updating plugin

  • Resolved roro111

    (@roro111)


    1 year, 9 months ago

    Hello,

    all I can say is that plugin AND reports disappeared after updating the plugin. I can’t even access Matomo thru my WP . What to do from now?

    Thanks

    The page I need help with: [log in to see the link]

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  • Thread Starter roro111

    (@roro111)

    Hello again,

    I found what went wrong:
    When downoading the Matomo update from the “version details” clickable terms, I was suggested to update it. As soon as I run the update from there, it deactivated the plugin…

    Plugin Support varunmatomo

    (@varunmatomo)

    Hi @roro111 Thanks for the update.

    That’s great to hear you managed to resolve this issue and shared your findings on this forum.

Viewing 2 replies - 1 through 2 (of 2 total)
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