Help me to resolved this error,

Hi @fanantena ,

Thanks for reaching out, and I’m sorry to hear about your experience with the order being canceled.

To help troubleshoot the issue further, could you please provide the following details?

• Order notes from the affected order
• What you see under WooCommerce > Settings > Products > Inventory
• System report by going to WooCommerce > Status, selecting Get System Report,
• Any error logs found under WooCommerce > Status > Logs

Once you’ve gathered this information, please paste it into a code block in your reply or use Pastebin to share the link. For screenshots, if you don’t already have a screenshot tool installed, you can use Snipboard.io to easily share them.

Let me know if you need any help with that!

1- capture inventory

https://snipboard.io/09fBnN.jpg

2- capture server info

https://snipboard.io/SPfk4o.jpg

3- Order note

https://snipboard.io/pglDL6.jpg

My problem is that many orders are canceled. There are some orders that are processed correctly, but most are canceled. The customer told me that they successfully placed the order.

Hi there!


Thank you for sharing the screenshot. I can see that you have disabled the time limit, so the order should not be canceled due to a time restriction.

To assist you further, Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further

System Status Report?

https://pastebin.com/f05daCbK

Nothing in Logs

Hi there!

Thank you for sharing the system status report. I can see that you are using an outdated version of WooCommerce and the WooCommerce database, which may be causing this issue. Could you please take a backup of your site first, then update the WooCommerce plugin to the latest version (9.7.2) and check if the issue persists?

Also, just to verify, are the orders that are being canceled placed using the payment method provided by the WooCommerce MPGS Plugin? If yes, I would suggest reaching out to the payment provider’s support team to check if they have any time limit for order processing.

Let me know how that goes!

Thank you very much for your help. The update has been made, and we will see if the problem is resolved or not.

Hi there!

You’re very welcome! ?? I’m glad the update went smoothly. Please keep me posted on whether the issue is resolved or if you encounter any further problems.

I’m here if you need any additional assistance.