Order Thank you page redirects to Privacy policy

tried to remove checkout endpoint which is ”order-received” and yes it directs to ”page doesn’t exist”

as soon as i set it back to as it should ”order-received” it has this privacy policy in order link, if i change it to https://haddiction.com/checkout/order-received/4478/?key=wc_order_PdcuKU14mFQp0

it works and working link is there, I have no clue why I’m getting privacy-policy in link instead of checkout

Fatal Error Logs and system status

2024-06-07T23:13:44+00:00 Critical Uncaught Error: Call to a member function is_coupon_emails_allowed() on null in /home/u476268461/domains/haddiction.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-discounts.php:992 CONTEXT: {"error":{"type":1,"file":"\/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-discounts.php","line":992},"backtrace":["","#0 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-discounts.php(1059): WC_Discounts->validate_coupon_allowed_emails()","#1 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-coupon.php(898): WC_Discounts->is_coupon_valid()","#2 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-content\/plugins\/wployalty\/App\/Helpers\/Woocommerce.php(1036): WC_Coupon->is_valid()","#3 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-content\/plugins\/wployalty\/App\/Controllers\/Site\/Main.php(1198): Wlr\\App\\Helpers\\Woocommerce->isValidCoupon()","#4 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-includes\/class-wp-hook.php(324): Wlr\\App\\Controllers\\Site\\Main->applyCartCoupon()","#5 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#6 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#7 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-settings.php(717): do_action()","#8 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-config.php(106): require_once('\/home\/u47626846...')","#9 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-load.php(50): require_once('\/home\/u47626846...')","#10 \/home\/u476268461\/domains\/haddiction.com\/public_html\/wp-blog-header.php(13): require_once('\/home\/u47626846...')","#11 \/home\/u476268461\/domains\/haddiction.com\/public_html\/index.php(17): require('\/home\/u47626846...')","#12 {main}","thrown"]}

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Sitemap Generator for Google: by Auctollo – 4.1.19<br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: –<br>Currency: GBP (￡)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 30 KB<br><br>### WC Pages ###<br><br>Shop base: #6 - /<br>Cart: #695 - /cart/<br>Checkout: #738 - /checkout/<br>My account: #1204 - /my-account/<br>Terms and conditions: #2732 - /terms-conditions/<br><br>### Theme ###<br><br>Name: Astra Child Theme<br>Version: 1.0<br>Author URL: https://haddiction.com<br>Child Theme: ?<br>Parent Theme Name: Astra<br>Parent Theme Version: 4.7.0<br>Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### WooPayments ###<br><br>Version: 7.7.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 231345615<br>Account ID: acct_1OzJF8FovL06u86m<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Enabled<br>Logging: Disabled<br><br>### MailPoet ###<br><br>Sending Method: MailPoet<br>Send all site's emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://haddiction.com?mailpoet_router&endpoint=cron_daemon&action=ping<br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>product-pre-publish-modal<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field<br>launch-your-store<br><br>Daily Cron: ? Next scheduled: 2024-06-08 08:19:29 +00:00<br>Options: ?<br>Notes: 64<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 12<br>Oldest: 2024-05-30 20:22:35 +0000<br>Newest: 2024-06-08 07:42:17 +0000<br><br>Complete: 2,844<br>Oldest: 2024-05-08 08:04:07 +0000<br>Newest: 2024-06-08 07:59:09 +0000<br><br>Failed: 7,452<br>Oldest: 2024-03-28 07:01:43 +0000<br>Newest: 2024-06-08 07:25:49 +0000<br><br>Pending: 12<br>Oldest: 2024-06-08 08:01:09 +0000<br>Newest: 2024-06-29 00:04:22 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-06-08 08:00:00 +00:00<br>

• This reply was modified 5 months, 2 weeks ago by jankovichs.

Hi there @jankovichs ??

Thanks for reaching out about this. Let’s troubleshoot it together!

when order placed it redirects to privacy page with order number included in the link….

When did this started happening? What change/edit took place before the store started behaving like this?

checked all permalinks and they are all good

To be sure, did you go ahead with saving them also, a couple of times, after checking they are set up as needed, or otherwise?

as soon as i set it back to as it should ”order-received” it has this privacy policy in order link, if i change it to https://haddiction.com/checkout/order-received/4478/?key=wc_order_PdcuKU14mFQp0

it works and working link is there, I have no clue why I’m getting privacy-policy in link instead of checkout

Did you already try testing with only the WooCommerce plugin activated, and see if the problem persists, or otherwise?

We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

First happened yesterday as I tested a purchase, other than that did some purchase tests like a month ago everything was working fine, since that obviously there was multiple plugin updates and also added some plugins

I did save permalinks few times, didn’t help

I’m perfectionist and I have worked on this site with all my heart design wise and functionality I’m kinda scared to disable all plugins leaving only woocomerce, reactivating them wont brake anything?

I did try to deactivate latest plugins I installed, but that didn’t help, should I deactivate all of them and test that way ?

Hi @jankovichs ,

Before doing a full conflict test, there’s still a few more things to investigate. From the status report you shared, I noticed the following:

• Code Snippets – That’s a plugin to add custom code snippet to your side to alter the default function of your site. Have you reviewed the snippets in there to make sure order-received is not being appended to the checkout URL?
• Header Footer Code Manager – Same as above.
• Payment Plugins for PayPal WooCommerce – Have you checked the settings for your payment gateways (especially if they were developed by 3rd parties) to make sure it’s redirecting to the expected page? Is this happening with all payment gateways or only specific ones?
• Elementor Pro and ShopLentor – Are you using custom designed Elementor templates for your checkout page using Elementor or are you using the default checkout page? If it’s Elementor templates, check to see if you’re seeing the same thing when using the default checkout.
• Astra Child Theme – Are there any custom code in the functions.php of that child theme to alter the checkout behaviour?

Code Snippets – it is installed but none of snippets activated

Header footer code manager – ran a test with deactivated and still same issue

Payment Plugins for PayPal WooCommerce – this is only to pay with PayPal, using original woocomerce payment function, credit card and apple pay both redirects to privacy policy

Elementor pro – I’m using default checkout with only some font and color changed, but i tried using it Without Elementor pro template and still same issue

Shop lentor – really use this plugin for custom category design, ran a test as deactivated and still same issue

Astra child theme – it is only this in functions.php and i also ran a test by switching back to astra theme and still same issue

function your_theme_enqueue_styles() {

    $parent_style = 'parent-style';

    wp_enqueue_style( $parent_style, 
      get_template_directory_uri() . '/style.css'); 

    wp_enqueue_style( 'child-style', 
      get_stylesheet_directory_uri() . '/style.css', 
      array($parent_style), 
      wp_get_theme()->get('Version') 
    );
}

add_action('wp_enqueue_scripts', 'your_theme_enqueue_styles');

/*  Add your own functions below this line.
    ======================================== */ 

 function remove_image_zoom_support() { remove_theme_support( 'wc-product-gallery-zoom' ); } add_action( 'wp', 'remove_image_zoom_support', 100 );

Thanks for running through those steps; I think the next best course of action here would be to do a full conflict tests. I know you mentioned being a bit nervous about disabling all of your plugins when you’ve already spent so much time crafting I site you like. An alternative option would be to install a plugin like WP Staging – It allows you to create a staging (or clone) site that you can run those tests without affecting the live site.

Does WP staging works in a way that I can actually buy product and payment goes trough, so i can test this bug ?

well I gone trough all my plugins by deactivating one by one, found out that elementor pro causes this, where to start now ? should this thread be moved to elementor plugin section ?

• This reply was modified 5 months, 2 weeks ago by jankovichs.

OMG finally, found the problem, it was in ”edit with Elementor” Woocomerce settings, Woocomerce pages

Correct settings

cart- cart

checkout – checkout

my account – my account

terms and conditions – terms and condition

purchase summary – this was set to privacy policy, must be set to checkout

shop – shop

Thanks guys for trying to help me out, much appreciate

Hi @jankovichs,

I’m glad we were able to help!

If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

With that said, I’ll go ahead and mark this thread as solved. Should you have any questions, feel free to open a new thread.