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Reply To: Uncanny Toolkit throwing fatal error

Uncanny Owl — Tue, 30 Jan 2018 22:02:33 +0000

It sounds like you may be using an unsupported version of PHP. Are you using version 5.6 or higher?

Reply To: Uncanny Toolkit throwing fatal error

bluecrabfan — Tue, 30 Jan 2018 22:26:30 +0000

Thank you for your quick reply. I just updated it to 5.6 and says it was successful. I refreshed the page and tried to activate the plugin again. It still says Plugin could not be activated with the same error message.

Do you think it needs some time to take effect? Or could there be another issue here?

Reply To: Uncanny Toolkit throwing fatal error

Uncanny Owl — Tue, 30 Jan 2018 22:30:19 +0000

It should be instant, but you can verify the version by navigating to LearnDash LMS > Settings > Support in the back end. It is worrisome that it was a previous version of PHP before though; earlier versions aren’t safe and WordPress recommends 7 or higher.

Reply To: Uncanny Toolkit throwing fatal error

bluecrabfan — Tue, 30 Jan 2018 22:46:49 +0000

7.0 was still listed as “beta” at my hosting company (BlueHost), so I didn’t realize it was necessary. Anyway, I updated it to 7 and it’s still throwing the error… It’s not possible that there’s something else askew?

Reply To: Uncanny Toolkit throwing fatal error

Uncanny Owl — Wed, 31 Jan 2018 12:17:45 +0000

Were you able to confirm via the LearnDash support page in the earlier message that WordPress recognizes that it’s running a PHP version that’s 5.6 or higher? That really should be verified first.

Sorry, to confirm, it’s 5.6 that’s the requirement (as listed on our plugin page). WordPress recommends 7 or higher though, as do we, but 7 is not a requirement.

Reply To: Uncanny Toolkit throwing fatal error

bluecrabfan — Wed, 31 Jan 2018 18:37:58 +0000

Yes – I did confirm. It says version 7.0 for php.

Reply To: Uncanny Toolkit throwing fatal error

Uncanny Owl — Thu, 01 Feb 2018 03:54:36 +0000

Our development team suggests a few possible interventions here. First, try disabling all other plugins except LearnDash and the Toolkit, then see if the error still occurs. It would help to rule out another plugin conflict on your site. If you’re comfortable editing the files by FTP, you can also try removing the blank lines in line 2 of admin-menu.php and boot.php to see if that resolves things for you.