Help! User logged out after PayPal checkout

  • Hey I just opened a site and got my first sale, and the customer told me immediately after they checked out with PayPal they had to log back into their account on my website. How can I fix this? I don’t know where to even begin. I’m using WP Security plugin, and Woocommerce, connected to my PayPal.

    I’m thinking maybe some setting in WP Security is blocking them from remaining logged in after PayPal sends them back to my site? How do I fix this?

    Please help! Thanks!

    This is my site: https://spykerworkshop.com

Viewing 2 replies - 1 through 2 (of 2 total)

  • What happens when you make a test purchase yourself? Can you repeat the fault?

    Possibly the customer didn’t register with the site and made a purchase without registering. This is possible if you have Woocommerce setup to not force customers to register

    The solution long-term is probably to force buyers to register

    The solution for this purchase is for you to register for the customer in his name then link the account with his order. He will then be able to login once you give him the username & password

    Thread Starter moo10032

    (@moo10032)

    It did not happened when I checked out on my 2nd paypal account to test it. I just had a friend test buy something and it happened to them. I have force users to register already enabled also, I disabled guest checkout.

Viewing 2 replies - 1 through 2 (of 2 total)
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