https://codecanyon.net/item/user-profiles-made-easy-wordpress-plugin/4109874/support

Forum volunteers are not given access to commercial products so they would not know about the plugin functionality or configuration. The vendors are the best resource for support of commercial products.

Also, I’ve deleted your offer to provide access to your site. I am 100% sure you mean well but please never ask for or provide user credentials on these forums.

https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

I didn’t mean any harm in advising I can provide. I get that. Sorry.
Just being helpful is all to get help.

I have tried to get support from their support team and pay for support.
So far no one has posted a reply.

I am tyring to get this fixed so I can move on of course.
Maybe some one can help me or provide me with some video tutorials on this plugin.
I tried to search the net for them, couldn’t find any worth a darn.

Karl