Help with SMTP WP Forms

  • I can’t send a test email from the site. The passwords seem to be okay.

    This is the error

    What would it be the cause please?

    ons:
    WordPress: 6.5.4
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 4.0.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host.
    Host: mail.mysite.com
    Port: 465
    SMTPSecure:    tls
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
    Apache.mod_security: No

    Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host.

    SMTP Debug:
    2024-06-15 06:08:37 Connection: opening to mail.mysite.com:465, timeout=300, options=array()
    2024-06-15 06:08:37 Connection: opened
    2024-06-15 06:11:22 SERVER -> CLIENT:
    2024-06-15 06:11:22 Connection: closing due to error
    2024-06-15 06:11:22 Connection: closed
    SMTP Error: Could not connect to SMTP host.
Viewing 5 replies - 1 through 5 (of 5 total)

  • 2024-06-15 06:08:37 Connection: opening to mail.mysite.com:465, timeout=300, options=array()

    What’s the actual SMTP host you’re using so I can run some tests? Surely you’re not using mail.mysite.com.

    If you’re unwilling to share this basic information, then I recommend you head over to the WP Mail SMTP plugin’s own support forum for its author to assist you: https://www.ads-software.com/support/plugin/wp-mail-smtp/

    Good luck!

    Thread Starter ozrock

    (@ozrock)

    Many thanks for your reply. No that of course us not my site although wouldn’t mind owning it, must be worth millions !

    I don’t trust rolls on the forums so will mosy over to WP Forums

    Thanks again

    Moderator James Huff

    (@macmanx)

    In that case, I recommend asking at https://www.ads-software.com/support/plugin/wp-mail-smtp/ so the plugin’s developers and support community can help you with this.

    Thread Starter ozrock

    (@ozrock)

    Appreciate the tip but…

    Somehow I have gooefd up..

    I have just moved my hosting to another host and they migrtaed the site to them which is great.

    I forgot however to chanhe namerservers for the dom so ll my work on the site has still been on the old host version.

    I found this out when I realised I needed to change nameservers and when I did, the previous unworked WP appeared.

    so..

    I have just taken a backup of the worked WP site thru Backuply plus also a full backup of the site plus an ftp of the directory WP is in. So got it covered all ways.

    Now I need to know the best way for me to get this correct WP to replace the previous unworked one.

    Hope it makes sense !

    Now I need to know the best way for me to get this correct WP to replace the previous unworked one.

    On the WordPress site at the new host, install the same plugin you used to create the backup earlier(Backuply)… and use it to restore the backup file.

    If you need help with this, please post in the Backuply plugin’s own support forum so its developers and user community can assist you: https://www.ads-software.com/support/plugin/backuply/

    Good luck!

Viewing 5 replies - 1 through 5 (of 5 total)
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