Help with the plugin calculator

  • Hello websoltion team, your plugin is awesome! thanks for all the work

    For some reason, the plugin on my website doesn’t calculate but it’s works when the user is logged into the website, whats can happen?

    Thanks

    Greeting

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author rajeshsingh520

    (@rajeshsingh520)

    Sorry we cant reproduce the error on our end

    Try deactivating other plugin and only keep WooCommerce and our plugin for testing purpose this way you will be able to find the plugin that is causing the conflict

    Thread Starter herdager

    (@herdager)

    Srry, my website is dust2.gg. I tried that but the problem continues

    Plugin Author rajeshsingh520

    (@rajeshsingh520)

    Hi,

    We checked your site and this are some points we noted different from normal woocommerce behaviour

    1) address are not been saved in the session, when you are filling the address detail in our calculator and you refresh the details are gone (this should not happen as those details get saved in the Woocommerce address session)

    this address are not even saved when you fill them out in the Woocommerce checkout page, you fill the address in checkout page and once you refresh all the details are gone, generally WooCommerce retains the address

    => this is happening due to some plugin

    2) your shipping method is based on the City because when we selected only State: Atacama it did not show the shipping method on checkout page , when we selected the city then it showed the shipping method name

    but in the calculator you have hidden the city column

    you need to enable the city column as your shipping method is based on city

Viewing 3 replies - 1 through 3 (of 3 total)
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