Help! Wordfence won′t scan…

  • Resolved ttm2017

    (@ttm2017)


    7 years, 9 months ago

    I′ve just installed Wordfence but it won′t perform a scan! When I press “Start a new scan” I get a message on the scan button saying “requesting a new scan”, and a popup in the bottom left corner of my screen saying “wordpress is working”, but after a couple of seconds it disappears and the the scan button reverts back to “Start a new scan”. no results come up. everything on the page is the same as before. I checked in the diagnostics, and there is an error message in red in the Connectivity section:

    Connecting to Wordfence servers (http): OK
    Connecting to Wordfence servers (https): OK
    Connecting back to this site: wp_remote_post() test back to this server failed! Response was: 502 Bad Gateway<br /> This additional info may help you diagnose the issue. The response headers we received were:<br /> server => nginx<br /> date => Tue, 20 Jun 2017 10:56:53 GMT<br /> content-type => text/html<br /> content-length => 166<br />

    I checked the forum and others seem to have had a similar problem, but there are no solutions posted for how to resolve it. I am not a developer. Any ideas as to how a rookie can fix this?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @ttm2017,

    Have you tried to start the scan remotely?

    • Go to the Wordfence Tools page
    • Click the Diagnostics tab
    • Scroll down to the Debugging Options section
    • Tick the “Start all scans remotely” checkbox

    Then try to start a new scan.

    Thread Starter ttm2017

    (@ttm2017)

    Hi, thanks for the follow-up. Unfortunately starting the scan remotely doesn′t work either. I still have the same problem. My host provider has some pretty strict restrictions in place as regards the site and the server…could that be the problem?

    Hi @ttm2017,

    Indeed if your hosting provider has restrictions in place, this could explain the issue you’re experiencing.

    I also recommend you look into this topic.

    Hello!

    I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

    Thanks and have a great day!
    Chloe

Viewing 4 replies - 1 through 4 (of 4 total)
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